StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Operations Management Assignment in Ritz Carlton Hotels - Essay Example

Cite this document
Summary
The reporter casts light upon the fact that Ritz Carlton possesses a particularly trained team of effective quality management executives. These executives spend about 25% of their total office time on discussing as well as resolving various quality related aspects…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER94% of users find it useful
Operations Management Assignment in Ritz Carlton Hotels
Read Text Preview

Extract of sample "Operations Management Assignment in Ritz Carlton Hotels"

Ritz Carlton Hotels case study operations management assignment Main constituents of Ritz-Carltons TQM system: Ritz Carlton possesses a particularly trained team of effective quality management executives. These executives spend about 25% of their total office time on discussing as well as resolving various quality related aspects. Numbers of weekly meetings are arranged in order to argue product as well as service quality, aspects like guest satisfaction, greater profits earnings and competitive position in the industry. Also competition as well as growth and development of the market are discussed in these meetings. Ritz Carlton considers that the clandestine to efficient quality management stays to employ efficient staff which recognizes the guests’ requirements and provides them immediately (Case Study, p. 301). Quality Planning: In the hospitality or service-care industry, quality is regarded as the extreme significance but unluckily up to now the spotlight has merely been on preparation lead staff to make sure guest satisfaction (Class Note 1 ppt, Slide 17). If a customer resides at the hotel, his opinion of quality is describes by the reliability, declaration and compassion. Ritz Carlton has situated this seeming quality as its main target and also for achieving it stresses on predictability, veracity as well as timeliness. All these three factors collectively lead to greater level of customer satisfaction (Case Study, p. 302). Quality Control: When these service customaries have been resolved the next stride is to determine on the measurement methods for monitoring how well these customaries are being realized. The most important problems faced by the services and hospitality industry in respect to implementing TQM are identifying measurements as well as process improvement techniques that generate quantifiable data (Class Note 2 ppt, Slide 6). In effect some measurement methods have previously been adopted by different hotels, such as Ritz Carlton. Various advance technologies are being used in order to get maximum advantages or benefits by employing different automated building as well as safety systems to different types of computerized reservation system. In this context, the Ritz Carlton has come up with greater user friendly tools and mechanisms in order to enhance the existing level of customer satisfaction (Case Study, p. 302). Quality Improvement: The hotel industry is expected to obtain higher level of quality improvement even without using different sophisticated statistical tools and techniques which are generally utilized by the production and manufacturing industries. Ritz Carlton, after achieving the “Baldridge award”, the organization has decided to lower the cycle time. This is the time holdup between recognizing the need of the customer and satisfying that need. Also the organization has set a target of achieving 100% customer retention. Along with these aspects personalizing through recognizing how the guests likes and/or needs to be treated or welcomed as well as calling them or welcoming them by their names makes these guests move greater rapidly toward the process of sustained loyalty. In this respect a warm as well as earnest greeting and also a loving farewell are regarded as the norm at the hotel, Ritz Carlton. Also this process is regarded as what Ritz Carlton trusts in and requires working on in a continuous manner in order to sustain the growing image of the brand of the hotel. Different TQM practices are not considered as the fact that brand image positioning becomes out of the scope of the development process or of the process of making effective operational management (Case Study, p. 303). 2. Importance of leadership and empowerment in TQM: Leadership plays an important role as one of the most significant determinants of successful process of TQM implementation. This is regarded as one of the most important aspects in determining the management quality as well as effectiveness of working staffs in the business organization. Leadership aspects have been successfully utilized in this company. Moreover, quality management system of Ritz Carlton features the strong leadership as well as strategic promise in quality services, product along with control as well as continuous development of process planning. These aspects are efficiently supported with the help of a good and effective information management system (Case Study, p. 301). Empowerment is also necessary for achieving greatest level of success in terms of making the best outcome out of the potentials of the staffs of any business organization. At property level of the company, Senior Leaders, “Hotel Guidance Teams” as well as every associate of staff are given with soaring level of organizational presentation data on the regular basis. This has been due to each production as well as support process has been regarded as assigned on the “executive owner”. This has been assigned at the business office and as the “working owner” mainly at the hotel position. These hotel owners have been responsible for the growth and improvement of various internal processes. These owners have the right to define and determine the measurement methods and also to determine various resources required to manage those methods or processes. These owners also involve different concerned in the process of determining what should be done in different manner to achieve the organizations objectives. Here, in this method of empowerment, quality is obtained at different organizational levels with the help of delegation ownership of greater level of responsibility as well as empowerment (Case Study, p. 302). 3. Process improvement required in TQM: The new growing hotels are likely to carry on for short time spans; however, in the long term are unable to satisfy the quality standards the business organization has impressed for itself. Along with this, the aspect continues to be the probable advantage for the Ritz Carlton in the next coming years and also where greater level of competition is expected; however, it is most likely to be incapable to survive the strong menacing dispute posed by the company itself (). Nevertheless, there has been no such aspect as sufficient improvement; when the business organization does not get better continuously it becomes bound to collapse. In similar manner, it is the case with the hotel Ritz Carlton that continuous development is required to keep up and also to beat the level of competition in the company. In the hotel industry one of the most significant aspects is regarded as the level of customer satisfaction. Also the answer to the question of what makes the customer satisfied to the greatest level is regarded as the fundamental driver to the process improvement. 4. Ritz-Carlton’s evaluation of its quality management system: The quality management system of the company has been highly significant in terms of making important effects on the process of development of the operational management system. Also the system of management has contributed to some great extent to the process of development of the employee performance within the business organization. The greatest level of success as well as achievement of positive outcomes from the application of quality management system, Ritz Carton hotel has obtained a well-known respect in the hotel industry around the world. The business organization represents the greatest scores of internal as well as external level of customers as well as suppliers satisfaction in comparison to its international competitors. The business organization also obtains the higher level of gross profit margins in comparison to its different competing luxury hotels or business organizations since 1996. A current survey which has been undertaken by the “Cornell School of Hotel Administration” and also by the McGill University by asking near about 3,400 management officials in the hotel and lodging industry to recognize Best Practices in the lodging and hotel quality management system, has argued that the hotel Ritz-Carlton is regarded worldwide as the Best Practice Champion in overall terms (Case Study, p. 304). Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Operations Management Assignment in Ritz Carlton Hotels Essay”, n.d.)
Retrieved de https://studentshare.org/management/1451487-ritz-carlton-hotels-case-study-operations-management-assignment
(Operations Management Assignment in Ritz Carlton Hotels Essay)
https://studentshare.org/management/1451487-ritz-carlton-hotels-case-study-operations-management-assignment.
“Operations Management Assignment in Ritz Carlton Hotels Essay”, n.d. https://studentshare.org/management/1451487-ritz-carlton-hotels-case-study-operations-management-assignment.
  • Cited: 1 times

CHECK THESE SAMPLES OF Operations Management Assignment in Ritz Carlton Hotels

Rooms Devision Operations Management

Security is another crucial factor that is quite sensitive and should always be put into consideration by the management of any hospitality firm (Ahmed 2012).... By Name: Course: Tutor: Institution: Date: 1.... Accommodation and front office services Hospitality is the reception for the visitors and strangers and making them entertained....
10 Pages (2500 words) Assignment

Services Marketing of Ritz Carlton

The author states that ritz carlton is a niche market brand aiming to serve the elite and unique set of customers.... ritz carlton The standards of service offered are measured by the client or customer's experience.... ritz carlton is a niche market brand particularly aiming to serve the elite and unique set of customers who bother nothing else to pay for a delightful experience.... om/2007/12/ritz-carlton-service-experience....
2 Pages (500 words) Assignment

Operations management

For sustainable economic development of this institution, the management of Ritz hotel has continuously done its best to improve the level of professionalism and quality management in its services by ensuring that the customers' demands are met and the institution remains the most competitive in the service industry sector (Bamford and Forrester 2010).... Thereafter, the organization trains them to In addition, the London ritz hotel through their annual service quality week awards the best employee mostly through customer's votes....
12 Pages (3000 words) Assignment

Buyer Behaviour: Analysis of the Ritz Hotel

The Ritz Hotel also has private dining rooms and Antoinette suites… The hotels also have a casino in its basement that is known by the name the Ritz Club.... In this industry customer preference is very With reference to the ritz Hotel this paper aims at evaluating how consumer motivation, perceptions, learning and attitude formation could influence purchasing.... In relation budget constraint it can be said that the ritz being a 5-star hotel and having the pricing policies is likely to be unattractive to low income earners....
6 Pages (1500 words) Assignment

Operation management

With its elegance and distinctive styles that is distinguishable from the other hotels makes it ultimate travel destinations for tourists.... In addition, operation management helps in managing different factors that are prevalent and ensures a steady growth.... By managing different operational levels a proper… By having an integrated system of proper operation management, a company can enhance its sustainability and performance on a long-term basis....
12 Pages (3000 words) Assignment

Key Features of Interview with Manager at the Ritz-Carlton Hotel

X who has been working as a manager at the Ritz-carlton hotel in Pittsburgh for the last 7 years.... The author states that TQM is the management concept which is broadly used at the ritz hotel to improve the service delivery process.... nbsp;  … My encounter with this manager proved to be valuable on many levels because the man offered me a wealth of information related to key management concepts.... X's hotel owing to his highly profitable management style share mutual goals, which is a kind of trend that results in delivering real value to customers....
4 Pages (1000 words) Assignment

Human Resources Management in Health Care

First, the 7-day countdown is a Ritz-carlton tradition that has been proven through time to prepare its new employees to become a proud part of the famous hotel chain.... Since the goal was to reach 80% occupancy in a smaller amount of time, in terms of human resources this can be achieved by ensuring the quality of care, and providing services that are unexpected by hospital guests....
1 Pages (250 words) Assignment

The Ritz-Carlton, Philadelphia

Basically, the hotel is located in the centre city of Philadelphia that serves the needs of today's leisure and business travellers (The ritz carlton Hotel Company 1).... orks CitedThe ritz carlton Hotel Company.... The ritz carlton, Philadelphia, 2012.... It is one of the well-renowned luxury hotels in Philadelphia with spectacular buildings, products, and services that attract a wide population.... It is one of the well renowned luxury hotels in Philadelphia with spectacular buildings, products, and services that attract a wide population....
2 Pages (500 words) Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us