StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Managing Business Processes& Information - Essay Example

Cite this document
Summary
Managing Business Processes & Information Table of Contents Introduction 3 Explaining the Central Focus of the Statement – “Keep the Customers Coming Back; Not the Products” by Dr. W Edwards Deming 4 Illustrating the Statement by Dr. W. Edwards Deming: An Example of Tesco's Weak Customer Services 7 Impact of Weak Service Deliverance to the Customers on Tesco 8 Response of Tesco to its Failure in the US 10 Recommended Measures for Tesco to Deal with the Issue of Weak Customer Services 11 Conclusion 12 13 References 14 Bibliography 18 Introduction In today’s business scenario, the success and failure of any sort of business is dependent on various deciding factors that impose considerab…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER95.8% of users find it useful
Managing Business Processes& Information
Read Text Preview

Extract of sample "Managing Business Processes& Information"

Download file to see previous pages

In the recent phenomenon, it has been widely considered that customers are among the biggest assets of any form of business in the modern day business scenario. The performance of any business unit is therefore largely dependent on the approaches and perceptions of the customers towards the business and its products and/or services (Brandi, 2001). Subsequently, the concept of customer service comes into being. Aspects, such as gaining customer loyalty and their retention over a long time-period, comprise the approach of the companies towards managing the customers effectively.

Theoretically, customer’s services are referred to the provisions or the approaches followed by contemporary business units in serving their customers with the sole intention to augment their brand value and correspondingly, increase brand loyalty for the products/services on offer under the brand. It is the process that companies follow while dealing with the customers before and after the purchase of the product to ensure highest possible satisfaction to the buyers. This not only facilitates companies to attain maximisation of their profit level but also ensures the overall sustainable development of the company, assisting it to suffice the stakeholders’ interests to a substantial extent.

As per the principle of customer services, organisations are also directed to be responsive towards the complaints of the customers and their expectations from the business and strategize their move accordingly in alignment with the market trends (Slack, & et. al., 2011; Svendsen, 1998). This will make sure that the customers are satisfied, rewarding maximum loyalty to the business units, which further determines due compliance of the statement by Dr. W Edwards Deming - “Keep the customers coming back; not the products.

” In this context, the paper intends to conduct an elaborate discussion on the statement of Dr. W. Edwards Deming with focus on its central theme. Furthermore, the paper also emphasises replicating the various dimensions of the statement by illustrating the case scenario witnessed in Tesco, a global retail chain that is currently dealing with the problem of weak customer services. Accordingly, certain recommendations for improvement will also be provided to the same. Explaining the Central Focus of the Statement – “Keep the Customers Coming Back; Not the Products” by Dr.

W Edwards Deming It is evident that customers are one of the most prominent stakeholders for any sort of business and they tend to have a direct and strong impact on the efficiency and effectiveness of the business through responding to the company’s operation. Thus, it is important that in order to attract the attention of the customers, companies need to come up with various diverse ideas in order to preserve the interests of the customers as intact towards the business for a longer period of time.

Contextually, it can be

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Managing Business Processes& Information Essay Example | Topics and Well Written Essays - 3000 words”, n.d.)
Managing Business Processes& Information Essay Example | Topics and Well Written Essays - 3000 words. Retrieved from https://studentshare.org/management/1496550-managing-business-processes-information
(Managing Business Processes& Information Essay Example | Topics and Well Written Essays - 3000 Words)
Managing Business Processes& Information Essay Example | Topics and Well Written Essays - 3000 Words. https://studentshare.org/management/1496550-managing-business-processes-information.
“Managing Business Processes& Information Essay Example | Topics and Well Written Essays - 3000 Words”, n.d. https://studentshare.org/management/1496550-managing-business-processes-information.
  • Cited: 0 times

CHECK THESE SAMPLES OF Managing Business Processes& Information

Information System in Business

1 Exam Section Part 1 Reflect briefly on the role of the user in successful deployment of an information system.... ii) It is said that 70% of information System projects fail to deliver the expected benefits.... 2 Exam Section Part 2 information Systems are usually categorized either by what they do (TPS, MIS, DSS and EIS), or by the level at which they fit into the organization (Operational, Management, Strategic).... The Management information system (MIS) is tailored for management functions as it demonstrates clear objectives to make sure that the MIS prioritize its focus on the core business process of an organization....
4 Pages (1000 words) Essay

Reflective summary on Managing Diversity in Business

However, as I covered the course I came to know about certain perspectives, theories and information which raised some questions and issues in my mind.... Running Head: Reflective Summary on Managing Reflective Summary on Managing Diversity in business University Name Subject Name Instructor Name Reflective Summary on Diversity in business Introduction The principal purpose of this paper is to evaluate my engagement in the diversity management material that was provided to the students in the course of Managing Diversity in business (C11DB2)....
4 Pages (1000 words) Essay

Design of an Enterprise Level Business System

IDEF suite provides functional, information, data, process, object oriented and ontology modelling to map business processes.... Every search for a suitable design method for an Enterprise level information System begins primarily with the growing demands of an enterprise's internal and external resources.... The study begins with choice for an Enterprise level information system.... It's a comprehensive system capable of breaking down barriers between departments within an enterprise and brings together various pockets such as sales, production, finance, human resources, purchasing and shipping - to unify access to the up-to-date information to produce a consistent, single version of the truth on ...
3 Pages (750 words) Essay

Managing Information Systems

In recent years and for the foreseeable future, organizations have been facing rapidly changing business environments which have challenged their executives to handle issues such as downsizing, outsourcing, leveraged buyouts, strategic alliances, flexible manufacturing, just-in-time scheduling, globalization, business process re-engineering and total quality management....
9 Pages (2250 words) Essay

Managing Communication, Knowledge and Information

Often the information which is extracted from the environment cannot be directly used as they are not in the correct format.... The data is processed and presented through appropriate usage of software and… information can be mainly of two types formal and informal.... Formal information is presented in a highly orderly format and is supported by adequate number of documents.... The most common types of formal information are project reports, Contrarily informal information has no definite format....
7 Pages (1750 words) Case Study

What is Management Information

The management information therefore not only requires the deployment of technology as well as improvements in business processes but also outline the need for radical change in the way business use to perform traditionally.... The term paper "What is Management information" states that Today's organizations are really complex organizations in terms of their information requirements.... The overall nature of the competition in any industry requires that the organizations must have access to timely information....
8 Pages (2000 words) Term Paper

Managing Information Systems

nbsp;  Currently, every business utilizes information systems along with other new technology-based objects at all the stages of business processes to gather, perform operations, and store business data.... Additionally, this corporate data is collected as well as distributed in the type of effective business information required to perform diverse tasks of the company.... In this scenario, every staff member of the company makes use of these information systems to perform assigned tasks....
11 Pages (2750 words) Assignment

Applying Information Technology Systems in Manging a Sports Club

In this paper "Applying information Technology Systems in Manging a Sports Club", an understanding of the utilization of IT for the improvement of a business system towards the advancement that they would likely want to garner from the market that they are trying to serve shall be discussed.... hellip; The development of different operating systems that actually perform the tasks needed in business, from the most basic calculating procedures toward the complicated procedures of accounting and systematic planning of business transactions, the computer technology or information technology have actually been the main source of successful trade and exchange transactions in the business industry....
14 Pages (3500 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us