StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Master Dissertation Proposal - Essay Example

Cite this document
Summary
The concept was to bring quality in the process of manufacturing and services. In his own words Deming defined it as, “Management practices designed to improve the performance of…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER95.8% of users find it useful
Master Dissertation Proposal
Read Text Preview

Extract of sample "Master Dissertation Proposal"

Download file to see previous pages

(Jablonski, 1991) This dissertation proposal is about implementation of a TQM structure through information technology. The industry I have decided to choose for this particular proposal is customer service centers/call centers. Call centers are part of the business where workers answer queries of customer regarding products, services, customer service, etc. nowadays these call centers are outsourced to different organizations and in many cases they are located in different countries to save organization costs.

(Bateman et al., 1999) Developed countries have seen rise of call centers outsourcing to other organizations and other countries in the past decade. However there are still loads of issues that the call centers need to overcome in terms of quality of service. (Batt and Moynihan, 2002) A lot of research has been carried out on implementation of TQM in the service industry, however little emphasis has been on use of IT in implementation of TQM. Research has confirmed that implementation of TQM and effective use of IT is far from execution in the service delivery sector.

(Yasin et al., 2004) The aim of this research is to identify quality issues in call centers delivery of service and also to recommend a total quality management structure though information technology. The call centers are run and they deliver services which are very much based on IT. However little has been done to bring improvements in the structure. (Au and Choi, 1999) The IT structure is scattered and knowledge sharing is an issue in the industry. (Davenport, 1993) The above mentioned problems come from general perception and experience that customers have from call centers.

The aim of this research is two sided; it will focus on both customers and staff of call centers to identify the real problems. The objective is to come up with problems that exist on both sides and then suggest a total quality

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Master Dissertation Proposal Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Master Dissertation Proposal Essay Example | Topics and Well Written Essays - 1000 words. Retrieved from https://studentshare.org/miscellaneous/1565175-master-dissertation-proposal
(Master Dissertation Proposal Essay Example | Topics and Well Written Essays - 1000 Words)
Master Dissertation Proposal Essay Example | Topics and Well Written Essays - 1000 Words. https://studentshare.org/miscellaneous/1565175-master-dissertation-proposal.
“Master Dissertation Proposal Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/miscellaneous/1565175-master-dissertation-proposal.
  • Cited: 0 times

CHECK THESE SAMPLES OF Master Dissertation Proposal

Embracing cash flows

Businesses of late are experiencing many ups and downs in their longevity.... The amusing truth is the non-explanation of such contingency to the investors till the last minute as in the case of W.... .... Grant which declared its bankruptcy within months of healthy financial reporting.... hellip; Finally, the investors, creditors and other stakeholders stand to lose because of such non-delivery of information....
3 Pages (750 words) Dissertation

Applicable Laws on Bill of Lading

The main purpose of the essay “Applicable Lawson Bill of Lading” is to discuss the importance of the bill of lading, which cannot be overemphasized.... The Bill of Lading has evolved into a mercantile instrument as evidence not only of the contract of carriage but as a document of title....
14 Pages (3500 words) Dissertation

What will be the effect on stakeholders of the proposed change in fees and funding for UK undergraduate degrees

Research proposal Outline Research Question: What will be the effect on stakeholders of the proposed change in fees and funding for UK undergraduatedegrees?... His report also notes that whilst there was a steady increase in participation rate in HE from the 1960's to 2006, government funding gradually decreased by 1990 and this forms the contextualised background to this proposal This section of the literature review outlines the major policies in HE funding from the 1960's to the present....
2 Pages (500 words) Dissertation

Change Management Effect on Employees

MMUBS Masters Network – Dissertation Unit (5A4060) Research proposal Pro-Forma and registration number Programme title and mode of attendance Title of the research project Change management and its effect on employees: Case study of Alinma Bank of Saudi Arabia Research context Contemporary business environment is continually developing and changing....
16 Pages (4000 words) Dissertation

The Impact of Al-Jazeera Channel Relationship With the State of Qatar To Other Countries

Running Head: Research proposal Research proposal TABLE OF CONTENTS TABLE OF CONTENTS 2 INTRODUCTION 3 Research Statement 3 Aims and Objectives 3 Research Questions & Hypotheses 4 LITERATURE REVIEW 4 RESEARCH METHODOLOGY 7 Research Plan 8 CONCLUSION 8 REFERENCES 9 INTRODUCTION Since few decades, there has been enormous progress in the field of information and technology and that have resulted in massive changes in every aspect of human life globally....
6 Pages (1500 words) Dissertation

Challenging Behaviour in Children with Autism

Do social stories decrease challenging behaviour in children with Autism?... Introduction Autism has often been identified as serious physical or mental disorder causing children to be segregated from the entire society.... The proposed research will focused on the problem of challenging behaviour among the autistic children, the effectiveness of techniques like social stories in developing behavioural skills....
22 Pages (5500 words) Dissertation

Tax Avoidance by the use of Tax Haven Jurisidication: A Corporate Governance Issue

This research dissertation purposes to investigate the significance of the problem and to determine whether and to what extent, corporate governance practices can be strengthened to prevent the diversion of capital to tax havens to avoid taxes.... … Regardless of the standard of corporate governance, states are powerless to exercise control over the conduct of corporations' capital flows for taxation purposes when corporations divert funds to tax havens....
12 Pages (3000 words) Dissertation

Effect of Internal Locus of Control on Anxiety-Related Stress

The paper "Effect of Internal Locus of Control on Anxiety-Related Stress" focuses on the critical analysis of whether the students with an internal locus of control are more susceptible to anxiety-related stress than the students with an external locus of control.... hellip; Locus of control is a personality psychology theory that refers to the extent an individual believes that they can control events that affect them (Demirkan and Selcan, 2006)....
16 Pages (4000 words) Dissertation
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us