StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

What impact does emotional intelligence have upon communication in social work organisations - Essay Example

Cite this document
Summary
Emotional intelligence theories first emerged in the beginning of the 19th century with Thorndike (1920) defining emotional intelligence capacity as social intelligence. He stated that social intelligence is the aptitude to comprehend and control women and men, girls and boys to…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER91.1% of users find it useful
What impact does emotional intelligence have upon communication in social work organisations
Read Text Preview

Extract of sample "What impact does emotional intelligence have upon communication in social work organisations"

Download file to see previous pages

Emotional intelligence enables an individual to be emotionally competent, which is essential for efficient social interaction and communication. Emotions are essential in communication, conveying information of what people are thinking, their intentions, and in facilitating social encounters (Kelter and Haidt, 2001). Caregivers must develop the art, listening openly and sending convincing responses. This entails recognizing emotional signals and clues and understanding their meaning and context.

Social workers must listen with the aim of developing a mutual understanding with the client and should be ready to welcome the sharing of information fully with the client. A person with positive emotional health is highly social (Argyle and Lu, 1990) whereas a person with negative emotional health is antisocial and keeps other people at bay (Furr and Funder, 1998). Positive emotions in service provision have a desirable effect independent of interpersonal relationships that result in greater work output, persistence, and enhanced cognitive abilities.

A caregiver with positive emotions is able to influence social care users in a more positive way, which can enable them make positive changes in their lives. Positive emotionality enables social-work care givers respond to aggressive behaviours directed towards them in a calm, non aggressive and even polite manner. This requires a very high degree of emotional restraint and care givers who are not emotionally mature or who have no experience will respond aggressively breaking and blocking the communication channels with their clients.

Negative emotions are counterproductive and lead to poor interpersonal relationships, lack of job focus, and society to have very negative perception of caregivers and welfare programs. Optimistic social workers are able to make cognitive evaluation of a situation, make adaptive coping strategies to deal with stressful situations and

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“What impact does emotional intelligence have upon communication in Essay”, n.d.)
What impact does emotional intelligence have upon communication in Essay. Retrieved from https://studentshare.org/miscellaneous/1594888-what-impact-does-emotional-intelligence-have-upon-communication-in-social-work-organisations
(What Impact Does Emotional Intelligence Have Upon Communication in Essay)
What Impact Does Emotional Intelligence Have Upon Communication in Essay. https://studentshare.org/miscellaneous/1594888-what-impact-does-emotional-intelligence-have-upon-communication-in-social-work-organisations.
“What Impact Does Emotional Intelligence Have Upon Communication in Essay”, n.d. https://studentshare.org/miscellaneous/1594888-what-impact-does-emotional-intelligence-have-upon-communication-in-social-work-organisations.
  • Cited: 0 times

CHECK THESE SAMPLES OF What impact does emotional intelligence have upon communication in social work organisations

Main Leadership Insights

These are emotional intelligence of which I scored 14, Measuring Locus Control of which I scored 37 (reversed scoring), Transformational Leadership of which I scored five on both dimensions (develop followers into leaders and inspire followers to go beyond their own self-interest), Communication openness of which I scored 9 and change leader of which I scored 9 Five Self -assessment Exercises a) emotional intelligence – I scored 14 on this Simply put, emotional intelligence is an ability to identify, assess, and control the emotions of oneself, of others, and of groups....
21 Pages (5250 words) Essay

The Contribution of the Industrial Placement to Management Education: Price Waterhouse Coopers

Despite this vertical structure, the extended benefits offered to employees working in different divisions supersedes motivational problems and thus there is considerable reliability and productivity from work teams and individual job function.... communication and interaction with clients was routine at PWC and included discussion with Inland Revenue department in Hong Kong to ensure that clients had paid their provisional tax and confirm that clients have submitted proper information so as to evaluate tax policies most suitable to their needs....
20 Pages (5000 words) Essay

Understanding The Dilemma Of Skill Shortage Among Workers

hus, the writer aims to evaluate his current leader concerning personal emotional intelligence.... hus, emotional intelligence is indeed important in the group and with their leaders.... Because of this, the organization must be willing and determined to help their leaders in developing their emotional intelligence in respect with their leadership skill.... Thus, the task of developing and applying the principles of emotional intelligence in their respective organizations and their leaders is a job for all members requiring each willingness and participation....
25 Pages (6250 words) Essay

Characteristics of High Performance Organizations

hellip; The author emphasized the way other researchers attempted to examine the effect of personality traits and work performance aspects.... The previous research on workplace management performance and practices has attempted to examine the effect of personality traits and work performance aspects.... The authors further argue that when the motivational forces are linked with job characteristics, individuals improve work performance.... The author analyzed personal traits crucial in the workplace such as effective listening and communication skills....
6 Pages (1500 words) Term Paper

The Notion of Leadership and Ways of Leading for Organisational Change

Such traits include emotional intelligence, extraversion, maintaining a general openness to new experiences, and self-efficacy.... Leadership is a more socially-based type of influence in which a person procures support and assistance from others within the organisation in the hopes of achieving a common goal Leaders, unlike managers, seek followership through the process of guiding others, using a variety of strategies to build trust, strengthen social relationships, and generally motivate others to achieve their maximum productivity and organisational commitment....
10 Pages (2500 words) Essay

Culture Shock and Cultural Difference

It is also possible to refer to culture shock as a movement that an individual experiences when he or she is between social movements, or as a new type of living.... The first topic to be reflected upon is on culture shock and cultural difference.... This was one of my favorite topics in class, and hence it is included in this reflection....
12 Pages (3000 words) Essay

Emotional Intelligence of American and Saudi University Students: A Comparative Study

The purpose of the current disertation chapter is to compare the emotional intelligence (EI) of the American and Saudi University students who are currently studying in the United States.... The data analysis was through two tailed T-test for independent samples, comparing nationality on emotional intelligence, using the Statistical Package for Social Sciences, (SPSS).... This dissertation chapter provides an analysis of emotional intelligence comparing American and Saudi students of the universities....
29 Pages (7250 words) Dissertation

Systems Thinking and Organisational Learning

However, individuals' everyday activities for social communication, adaptation of tasks and in decision making are affected by people's distinct states of their emotions and moods.... Mental models perform the function of information filtering and focus upon the attention.... Their mental models are focused upon the most required and critical as per their perception.... emotional...
9 Pages (2250 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us