StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Patient satisfaction - Essay Example

Cite this document
Summary
Patient satisfaction refers to methods designed to determine the level of service being offered to patients in terms of quality, interpersonal relationship, availability and conduct of the health services providers. A number of tools have been developed to measure satisfaction…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER99% of users find it useful
Patient satisfaction
Read Text Preview

Extract of sample "Patient satisfaction"

PATIENT SATISFACTION Patient satisfaction refers to methods designed to determine the level of service being offered to patients in terms of quality, interpersonal relationship, availability and conduct of the health services providers. A number of tools have been developed to measure satisfaction levels of the patient such as use of questionnaire, surveys, direct interviews with patients and holding of forums and seminars with the patients so as to discuss general issues affecting them thus establishing how they are satisfied by the services.

Patient satisfaction questionnaire is used to measure the satisfaction level. In developing the questionnaire, one must focus one finding focus on achieving three set of goals namely provision of quality health care to patients, treating them with courtesy as well as respect and making the health services affordable to the patients. The questions to be used in the process should thus focus on the three issues namely quality, interpersonal and accessibility. The question should be brief with careful wording so as to ensure that they are not biased, vague or enclosed.

There is need to use a consistent scale while developing the questions such as likert scale, 10-point scale or the four point scale. The use of scale assists in the ensuring accuracy and precision in the determination of the satisfaction level of the patient. Anonymity should be highly emphasized as this will allow patients to give their honest opinion. The entire process need to be anonymous and the forms should be filled in private and the questions need to be open-ended so as to make the entire process as flexible as possible (Shelton, 2000).

ReferenceShelton, P. J. (2000). Measuring and improving patient satisfaction. Gaithersburg, Md: Aspen Publishers.Article link: http://www.aafp.org/fpm/1999/0100/p40.html

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Patient satisfaction Essay Example | Topics and Well Written Essays - 250 words”, n.d.)
Retrieved de https://studentshare.org/nursing/1662169-patient-satisfaction
(Patient Satisfaction Essay Example | Topics and Well Written Essays - 250 Words)
https://studentshare.org/nursing/1662169-patient-satisfaction.
“Patient Satisfaction Essay Example | Topics and Well Written Essays - 250 Words”, n.d. https://studentshare.org/nursing/1662169-patient-satisfaction.
  • Cited: 0 times

CHECK THESE SAMPLES OF Patient satisfaction

Patient Satisfaction Compared in 5 Rural and 5 Urban Hospitals in Illinois

Patient satisfaction compared in 5 rural and 5 urban hospitals in Illinois Student Full Name Name of University Course Number and Name Instructor Name Date Introduction This study examines the levels of patients' satisfaction in both rural and urban hospitals in the state of Illinois.... As such, the rural population continue to raise alarm of limited access to quality health care while at the same time they under- utilize rural hospitals leading to their closure The survey conducted in regard to satisfaction derived by patients generally rated the quality of rural care lower than that of urban care....
5 Pages (1250 words) Research Paper

Relationship of Nursing Unit Structure to Patient Satisfaction

Qualitative Nursing Research Critique on the Relationship of Nursing Unit Structure to Patient satisfaction Abstract A study conducted in medical-surgical settings with regard to the relationship of patient characteristics to the organizational structure of the nursing unit was able to explain how certain factors such as nursing staffing in a hospital and hospital size could affect not just the satisfaction of the patients but their overall well-being as well.... hellip; It was found out that higher levels of Patient satisfaction were associated with more numbers of available nursing staff and other support services....
4 Pages (1000 words) Assignment

Better Outcomes in Terms of Hospital Cost Savings

The consent of each patient will be gained after explaining the purpose and scope of the study.... Proposal Outline A.... Study design This study will determine whether the use of universal procedures for the control of MRSA lead to better outcomes in terms of hospital cost savings and perceptions of well-being among the patients....
4 Pages (1000 words) Research Proposal

Patient Satisfaction and Readmission to Hospital

Though there is lot of literature pertaining to Patient satisfaction, including factors affecting it and also predictors of Patient satisfaction, there are not many studies correlating Patient satisfaction to hospital readmission.... This literature review aims to evaluate the association between Patient satisfaction and hospital readmission....
4 Pages (1000 words) Essay

Research Article Critique: Patient Satisfaction Labor Analgesia

The focus was on the women awareness of the methods of labor analgesia and their familiarity during labor as they use the service. Two Patient satisfaction Labor Analgesia Task: Quantitative Research Article Critique Phase Comprehension The introduction of labor analgesia was to relieve women from labor pains they witnessed during childbirth.... Patient satisfaction with provision of information on labour analgesia.... The research conducted assessed the satisfaction of the patients since the prologue of the service....
2 Pages (500 words) Essay

Patient Satisfaction and Retention Strategies in Hospitals

 In the paper “Patient satisfaction and Retention Strategies in Hospitals,” the author is conducting a research on the Patient satisfaction and retention strategies on Sheikh Khalifa.... The performance of any hospital is dependent on the Patient satisfaction.... hellip; The author states that Patient satisfaction and retention strategies play a major role in ensuring that hospitals function appropriately without any hiccups....
6 Pages (1500 words) Thesis

Health Care Competition

Some of the perspectives include health system costs, nature of service quality, and Patient satisfaction in healthcare.... The authors examine the relationships between competition and health care system costs; between competition and Patient satisfaction; and between competition and health care system costs.... First, is the possibility of providing a consistent definition of healthcare competition in relation to Patient satisfaction?... The author reviews impact of competition, system costs, and Patient satisfaction in healthcare....
5 Pages (1250 words) Book Report/Review

Patient Satisfaction and Customer Relations

This essay "Patient satisfaction and Customer Relations" presents firms focusing on their customers is to ensure customer satisfaction.... Coulter further suggests that steps such as motivational interviewing, telephone counseling, or setting up of helplines and personalized patient information all lead to Patient satisfaction.... Thus, Patient satisfaction in most cases signifies or is a valid indicator that the quality of health care provided is excellent (Schoenfelder, 2012)....
1 Pages (250 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us