The paper "An Overview of the Operations Function in General Motors" is a wonderful example of a case study on management. General Motors Company (GM) is one of the biggest manufacturing organizations in the world. The company is well globally in the manufacture of vehicles, in fact, it was the world’ s largest carmaker from 1931 to 2008, and then the Toyota Company came in. Between the years 2008 and 2010, the company experience the poor performance with high losses recorded. The poor performance of the company in that period was due to poor management and stiff competition from other leading companies such as Volkswagen and the Toyota Company. IntroductionGeneral Motors Company is the leading company in the production of cars.
The company’ s head office is located in Detroit, Michigan and its branches are all over the world. The company has managed to expand its business due to its strong brand name and the quality vehicles which it manufactures. An overview of the operations function in GMAn operations function of the General Motors Company is primarily concerned with manufacturing vehicles that are appealing to customers.
The company is working extra hard to ensure that the customer's taste is satisfied whilst managing resources as efficiently as possible. This means that the operational functions lie at the heart of GM and interact with the entire organizational departments. Though the departments might be carrying out different functions, it is still essential to interact so that the company’ s objectives are met. The benefit of adopting operation functions is so wide-ranging from efficient use of the company’ s resources to customer satisfaction. Though the process requires teamwork in the company, it is necessary to adopt the process for the sake of maintaining the image and leadership position of the company in the market.
The diagram below shows how the operational functions work at GM; it shows how the tools are effectively applied for best results. Zone managersThe zone manager is the area of the main business of the General Motors Company. The responsibilities of the zone managers in GM vary depending on the region. However, the general responsibilities comprise the improvement of business integrity, cost, safety, delivery, and quality. Furthermore, there is a long term responsibility for the zone managers.
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