Essays on Human Resource Management Competencies Case Study

Download full paperFile format: .doc, available for editing

The paper 'Human Resource Management Competencies' is a great example of a Management Case Study. This management report starts at looking for ways in which conflict can be managed especially in organizations. Basing on the recent studies that show reduced conflict in an organization leads to better performance; there is the need for appropriate measures that have to be taken. To help us through the report, a case study has been given which will help us base our argument on the topic under discussion. In the discussion, the report is going to look at various approaches in which conflict can be managed and strategies used to handle conflict in the workplace.

Also in the discussion, there will be a report on ways in which conflict can be handled. With the help of theories put forward to discuss the conflict issues supported by the types of conflict, basing our argument on the case study, this can be a learning platform for organizations with frequent conflict situations. To make a summary of the report about to be given, recommendations will be put forward on how conflict can be settled amicably without any individual in the organization feeling oppressed.

In the recommendation part, strategies have been laid to ensure the organization's performance is high and personal respect is upheld in the organization. By the suggestions put forward, it is evident that there are easy ways in which conflict can be settled and the recommended strategies are: Do not shout at people when asking for their work. Ensure you use the first person while communicating Do not be aggressive in communication Ensure that you consider other employee’ s ideas in conflict management. Introduction There are many definitions put forward describing what conflict is and among them, conflict can be described as a situation in which the interests of an individual do not agree with other peoples interests hence lack of coordination in the tasks that they are doing.

Many are the times when conflict which is as an event of continuous disagreement is confused with the word dispute whereby dispute is a result of continuous conflict. Hulling and Xin (2008) suggest that conflicts mostly occur when one party perceives that their views are not respected by another party or other individuals.

At this point, conflict is seen to have two major ways: position or on interest and tasks. To resolve any kind of conflict, there is the need for negotiation which is a step taken by two parties or individuals to come to an agreement on how they can settle for the position and tasks in which they stand for with no party feeling oppressed. This, therefore, brings us to the topic of conflict management. In the business sector more and more business leaders are coming up with productive ways in which conflict can be resolved among the employees in the workplace.

By adopting skills that show respect for individual space and organizational culture, businesses are now minimizing cases of conflict and with this, there is high performance as proper modes of communication are being adopted.



Deyoe, R, & Fox, T 2011, 'Identifying strategies to minimize workplace conflict due to generational differences', Journal Of Behavioral Studies In Business, vol.4, pp. 1-17.

Dijkstra, M, Beersma, B, & Evers, A 2011, 'Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy', Work & Stress, vol.25, no.2, pp. 167-184.

Goozner, M, Caplan, A, Moreno, J, Kramer, B, Babor, T, & Husser, W 2009, 'A common standard for conflict of interest disclosure in addiction journals', Addiction, vol.104, no.11, pp.1779-1784.

Gull, S, Habib-ur-Rehman, & Zaidi, S 2012, 'Impact of Conflict Management Styles on Team Effectiveness in Textile Sector of Pakistan', International Journal Of Business & Management, vol.7, no.3, pp. 219-229.

Huiling, D, & Xin, D 2008, 'PROJECT MANAGEMENT, CRITICAL PRAXIS, AND PROCESS-ORIENTED APPROACH TO TEAMWORK', Business Communication Quarterly, vol.71, no.4, pp. 456-471.

Jae-Hwa, S 2009, 'Developing constructive and proactive conflict management strategies in healthcare', Journal of Communication in Healthcare, vol.2, no.1, pp. 78-94.

Jaramillo, F, Mulki, J, & Boles, J 2011, 'WORKPLACE STRESSORS, JOB ATTITUDE, AND JOB BEHAVIORS: IS INTERPERSONAL CONFLICT THE MISSING LINK?’ Journal of Personal Selling & Sales Management, vol.31, no.3, pp. 339-356.

KANKANHALLI, A, TAN, B, & KWOK-KEE, W 2006, 'Conflict and Performance in Global Virtual Teams', Journal of Management Information Systems, vol.23, no.3, pp. 237-274.

Kassim, H, & Radzuan, N 2008, 'Resolving Conflict: Enhancing Engineering Students' English Fluency through Workplace Situation', International Journal Of Learning, vol.14, no.11, pp.51-60.

Kirby, B, & Donn, C 2008, 'STUDENT JOURNAL USE IN A CONFLICT RESOLUTION COURSE', Employment Relations Record, vol.8, no.2, pp. 66-82.

Levasseur, RE 2011, 'People Skills: Optimizing Team Development and Performance', Interfaces, vol.41, no.2, pp. 204-208.

LONG, C, ZHONG-MING, W, & WEI, Z 2011, 'THE EFFECTS OF CONFLICT ON TEAM DECISION MAKING', Social Behavior & Personality: An International Journal, vol.39, no.2, pp. 189-198.

Maitlo, Q, Bhutto, N, Anwar, N, & Mahar, S 2012, 'Conflict Management - Home versus work', Interdisciplinary Journal Of Contemporary Research In Business, vol.3, no.9, pp. 712-720.

Martin, J, Davis, B, & Krapels, R 2012, 'A Comparison Of The Top Six Journals Selected As Top Journals For Publication By Business Communication Educators', Journal Of Business Communication, vol.49, no.1, pp. 3-20.

Piyush, M, Dangayach, G, & Mittal, M 2011, 'A Study of Critical Project Success Parameters in Different Organizational Conditions', Advances In Management, vol.4, no.8, pp. 50-56.

Singleton, R, Toombs, L, Taneja, S, Larkin, C, & Pryor, M 2011, 'WORKPLACE CONFLICT: A STRATEGIC LEADERSHIP IMPERATIVE', International Journal Of Business & Public Administration, vol.8, no.1, pp. 149-163.

Suzanne, M, & Barbara Mae, G n.d., 2012,'Conflict management metaphors: assessing everyday problem communication', The Social Science Journal, vol.40, pp. 137-142.

Timmins, F 2011, 'Managers' duty to maintain good workplace communications skills', Nursing Management - UK, vol.18, no.3, pp. 30-34.

Voutsas, K 2011, 'Effects of Heterogeneity in Work Teams: Creativity or Conflict?’, Insights To A Changing World Journal, vol.5, pp.115-120.

Sample, P 2010, Thomas-Kilman conflict Mode Instrument:Profile and Interpretive Report.Viewed at., Accessed on 6th September 2012

Download full paperFile format: .doc, available for editing
Contact Us