Essays on Knowledge Management System in Maroochy Water Services Case Study

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The paper “ Knowledge Management System in Maroochy Water Services” is a fascinating example of a case study on management. Global organizational structures and communication influence the way knowledge is shared and utilized. According to Ronald Maier (2004) integration of principles, concepts, processes, and information constitute knowledge management. This entails creating a purpose and sense or rationale out of the information at disposal. Organizations have therefore been forced to develop systems that assist in outdoing competitors and being ahead in curving a larger market share. This ideal was reinforced by Thierauf (1999) who demonstrated that knowledge management systems can be utilized as a source of power to outdo competitors.

Enterprises and businesses have the discretion of how best knowledge can be tapped and sustained. Moreover, Sankaran and Kouzmin (2005) caution that failure to decipher information external or internal to the organization, enemies, and rivals can utilize it to incapacitate or build a strong competitive edge. In the current world of Information Technology (IT) adequate information security is required or else hackers can get into the secrets and sensitive documents of the organization. This case study is aimed at delineating ideas and concept knowledge systems in theory and practice.

Incidentally, the discourse evaluates knowledge management scenarios in an organization identified in addition to describing the utility of Knowledge Management System (KMS) in addressing ordinary circumstances through investigating knowledge requirements and analyzing knowledge origins (Geisler, & Wickramasinghe, 2012). The context of this discourse experiences KMS as an authority in practical situations such as that of Maroochy Water Services. The report from the organization shows that it was unable to manage knowledge within their hold due to widespread interference and deliberate attack by a person deemed to be knowledgeable. Theories on Knowledge and Knowledge Management System (KMS)A range of theories is available in evaluating information and knowledge applicability in business organizations so that they can execute their business strategies and outdo competitors.

According to Zeleny (2005), organization or firms applying knowledge-based theory ingrains crucial information parameters on how knowledge, data, and information is applied, kept and shared in daily operations of the business. The knowledge-based theory identifies knowledge as a crucial and strategic resource for an organization to command competitive advantage and superior business performance (Geisler, & Wickramasinghe, 2012).

Many organizations value knowledge resources and demonstrate through business philosophy, policies, processes, and systems making it difficult to copy its knowledge-based resources. Muzzucato (2006) asserts that the organization’ s data, information, and knowledge are essential knowledge assets. Technology and information systems generated by the organization constitute its intellectual and knowledge-based assets. The management element comes up at the point of knowledge assets generating value. This entails data coding from employees, clients, business partners while sharing the information inside and outside an organization hence deriving best practices (Geisler, & Wickramasinghe, 2012).

Some information may not be valuable to an organization hence the need to establish information suitable for business and organizational strategy requirements. For human beings to intelligently function, knowledge is needed for understanding, practical know-how and technical insight. Knowledge manifests itself in business practice, technology, strategy formulation of companies and corporate (Gottschalk, 2000). Through transformation, proper use of expertise engenders business and employee effectiveness in the organization (Fink & Ploder, 2009). It bestows greater business performance and competitive advantage to rivals.

The knowledge management process involves technology, people, methods, and structures which is fundamental for many technological solutions.

References

Abrams, M. & Weiss, J. (2008). Malicious control system cybersecurity attack case study- Maroochy Water Services, Australia. Available at: http://csrc.nist.gov/groups/SMA/fisma/ics/documents/Maroochy-Water-Services-Case- Study_report.pdf.

Blomkvist, K. (2012). Knowledge management in MNCs: the importance of subsidiary transfer performance. Journal of Knowledge Management, 16 (6): 904-918.

Dunford, R. (2000). Key challenges in the search for the effective management of knowledge in management consulting firms. Journal of Knowledge Management, 4 (4): 295-302.

Fernandez, I. B. (2010). Knowledge management: Systems and processes. Journal of Knowledge Management, 4 (1): 15-26.

Fink, K. & Ploder, C. (2009). Balanced system for knowledge process management in SMEs. Journal of Enterprise Information Management, 22 (1/2): 36-50.

Fong, M. W. & Khosrow-Pour, M. ed. (2003). In the virtual world Information technology and organization: trends, issues, challenges, and solutions. Hershey, PA: Idea Group Publishing.

Geisler, T. & Wickramasinghe, T. (2012). Principles of Knowledge management. Theory, principles, and cases. Journal of Knowledge Management, 16 (4): 523-537.

Gottschalk, P. (2000). Knowledge management system in Law enforcement. Industrial and Commercial Training, 32 (5): 179-182.

Muzzucato, M. (2006). Strategy for Business: A Reader. London: Sage Publications Ltd.

No. 1, pp. 13-36.

Petruzzelli, M.A., Albino, V. & Carbonara, N. (2009). External knowledge sources and proximity. Journal of Knowledge Management, 13 (5): 301-318.

Sankaran, R., & Kouzmin, A. (2005). Knowledge-Based Theory of the Firm. Boston

Thierauf, R. (1999). Knowledge management systems for business. Journal of Knowledge Management, 5 (1): 107-116.

Wiig, M. K. (2003). A knowledge model for situation-handling. Journal of Knowledge Management, 7 (5): 6-24

Zeleny, J. (2005). Knowledge management and business intelligence: the importance of integration. Journal of Knowledge Management, 9 (4): 45-55.

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