Business Communication - Wivenhoe House - Case Study Example

Business Communication To: xxxxxxxx From: xxxxxxxx Subject: xxxxxxx Date: xx/xx/xxxx Introduction Wivenhoe House is an 18th century mansion marvelously placed in its own rolling parkland grounds indoors the campus of the internationally famous University of Essex on the threshold of Colchester. Gracefully renovated and offering all the comfort and warmth of a country house collectively with the high technology and effectiveness vital to a modern conference centre. Wivenhoe House is the model venue for all your business or social event. The residential accommodation comprises forty-seven bedrooms, with en-suite bathrooms and colour television. Each bedroom is well furnished to a four crown, commended, standard in addition to colour television, trouser press, hair dryer and gratuitous refreshment tray. The Conference Centre has a broad selection of seminar and gathering rooms, the largest of which is air-conditioned and accommodates up to eighty delegates. With an extensive range of audio visual aids we are capable to cater almost all requirement. We are also able to accommodate day visitors, offering an inspiring setting for the amusement of your customers, product launches, trade and press receptions or for conducting elevated level personnel selection and recruitment (Kumuyi 2007). Discussion Communication in Wivenhoe Through out the world, within every kind of organization, communications for business as well as for general purpose can be done in different ways. Communication with boss or other senior staff is called upward communication. Communication with junior staff or with whom who worked for other managers is called downwards. And communication with colleagues is called sideways. So communication within organization in these forms must be effective and good. Wivenhoe is organization where communication flows all the time between staff member and the customers. There are many methods, which are usually used in Wivenhoe. 1. Communicate FACE-TO-FACE The study of Tandberg in 2003 at international level conclude that 55 % people pay full attention when they participate in face to face meeting rather than listening audio meetings where only 23 % pay attention on it. He further concluded that He further said that face-to-face communication creates 90 % high faith and it is more personal than other. Another reason is that, the face-to-face communication superimposes quality of tone, gestures, association, and statement nuance on zenith of the real spoken point (Bisogno 2007). 2. Utilize E-MAIL Cautiously and Vigilantly In this age of technology, for text messaging and immediate communication use of email is become common. Which is mostly used in Wivenhoe in its routine business, because it is simple and speedy and provides immediate access on message. So as a result, superfluous care needs to be taken to make sure that the recipient of an e-mail or text message is getting the same message the sender proposed. . For example, simply sending or answering to an e-mail without any greeting ("Dear khan" or just "khan")--and instead launching right into your message--may seem offensive or unexpected to some readers. 3. ACTUALLY COMMUNICATE THROUGH ACTIONS. One said that actions speak louder than words. So during communication one should take care of his/her actions. In any organization this is also a rule that for effective business communication manager or other person should take care of control on actions because it actions are more important to measure the level of communication. So we need to ensure that, from the nominal to the major, actions are constant with the messages we want to send. 4. TWO EARS and ONE MOUTH For effective communication we're only believed to talk half as much as we listen. Whether it's enthusiastically listening for criticism, or just "sharing the stage," high-quality listening is necessary to excellent communication. So we can say that best communicator is he who listen in such a way that one feel he is truly engrossed in what you are saying (Moore 2007). Conflicts in Organization But for effective communication conflict and quarrels can be very dangerous. Especially the businesses like Wivenhoe where there are 24-hour services. So quarrel is everywhere where people are there. The most important cause of continuation and acceleration of wrangle is failure to make effective communication. That miscommunication distressing whole all organizations with whole families. We can't eject differences from our lives, but we can handle them with communicating more efficiently. Here are some ways to deal with conflicts: 1. Discriminate between factual conflicts and bogus conflicts: - Discriminate by asking yourself that how much true this conflict is. A true conflict has to be resolute. If not resolute, it will get larger and result in a negative outcome you and your colleague have to write a grant proposal. There is disagreement about how to write the proffer and how to allocate your time to it. As an end result, there is a jeopardy that the proposal will not be the finest it can be and might not be finished on time. There is jeopardy, therefore, that your organization will not receive this much-needed grant. This is an uncontaminated conflict. And false conflicts are differentiation that doesn't have to be resolved. You and your coworker oppose about how elegant your manager is. That does not have to be resolved for the two of you to be capable to work, contribute to a break, or be present at meetings jointly. 2. Keep in mind that altercation is not a polluted word: - Once you wrap up that you are dealing with an exact conflict, you need to commune. Often everyone do not wants to conflict every one wants to avoid and one cannot avoid true conflict. Because meaning of confront is facing not avoiding. So it is very much important that one should face the conflict at any cost (Suchan 2006). 3. Get neutrality: - If one is not neutral with someone then one should get back it before communicating with him/her. Every conflict occurred always has two parts one part is issuing itself and other is person attached with that issue. Once we can no longer be neutral about the individual emotionally involved to the matter, it is not easy to efficiently communicate through that matter. So that one can get back that neutrality by observing him/her, by choosing positive word for him/her, by positive attitudes, by expecting good things from him/her. 4. Establish on a base of semblance: - Instead of beginning the communication with the disagreement and why you're annoyed, begin with something about which you do have the same opinion. Start with things you both like a lot, by things both are interested, by chatting about familiar interests and goals. Scrutinize the message Make it sure that the written message is well prepared with content and context from all perspective. But generally majority of leaders did not take any pain to make clear the contents and context of message before using it or sending it to somewhere. Here content of message mean the rigid facts of message and context means factors, which are related with human beings who deliver that message to others. Obviously any leader nowadays will not follow the assiduousness. So for that purpose one should put in his minds exciting acumen of audience, their capacity to obtain, comprehend and respond to harsh messages without feeling anything. This is the natural thing that no one will bear criticisms willingly. And everyone wants to hear respectful word about them. As a boss of one can fire his employee but with bad manner one cannot win hearts. It isn't easy to motivate the workers with a bombardment of naked facts with making fun of their shortcomings. Set up the accurate working environment Working environment include the value and treatment worker received in organization. If the whole working environment will be positive and good and every one will respect other the organization will develop easily. In dehumanized it is suggested that, treat workers of organization as machines who's job is only work and work for them. Others only give orders for every kind of work without thinking about the condition of workers. Here in other category organization put workers personal well being above organizational goal and mission. It promotes workers from every perspective. Another category of environment is combination of both just we have discussed where it harmonizes both individual as well as organizational goals (Wiedenkeller 2007). Conclusion For Wivenhoe communication can play a major role in its business. In the end we can say that for effective business communication one should consider all above things in mind, which we have discussed. Nowadays pity is that people only communicate but they did not try to make it more effective. So by applying all above rules and regulations and following it, one can make communication more effective from every perspective. Works Cited Bisogno, Joe. (2007). "Effective Communication in Business", Foodservice Equipment & Supplies, A 60.8,A 64.A Kumuyi, William F.A (2007) "Seven communication tips an effective leader must have: if persuasion is what you want, the email, voice mail, telephone and telefax are "poor" channels. If you want to put your workers on the vision trip, look into their eyes and tell them your mission. (Nuggets in a Nutshell)'', New African,A 464, 36(2).A Moore, Ronnie.A (2007), "Communicating through conflict. (Business communication)'',A .52.9,A 18(4). Suchan, Jim,A andA Mirjaliisa Charles.A (2006) "Business Communication Research: Past, Present, and Future'', the Journal of Business Communication.A A Volume no: 43.4:A 389(9).A Wiedenkeller, Keith. (2007), "Communicating for success: some simple rules for effective interaction. (The PEOPLE factor).'' A Film Journal International.A A 110.10,A 41(1).A Read More