Essays on The Importance and Function of Operations Management in an Organization Case Study

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The paper “ The Importance and Function of Operations Management in an Organization” is an excellent variant of the case study on management. In any business and profit-oriented organization, tactical and strategic management is an important aspect of remaining relevant to a competitive world. Customer satisfaction is one of the core parameters used in gauging the success of the business. As such, it is of the utmost value to have staff committed to realizing the common goals of the organization. If any business entity is to succeed and rise to global standards, the operations have to keep at par with the trends the business community in the world has set.

The ability to compete effectively with well laid down structures in place constitutes good management. In defining control as good, several factors must come into play. One of these factors is operations management. So what is operations management? What effects does it have on the success of the business? Who are the customers of a business and what constitutes their satisfaction? This report delves into explaining these essential concepts and also tries to prove that the success of any entity is directly dependent on the way it handles its affairs.

If the business is to succeed in any way, the interdependence of its departments has to be in check. No department should overshadow the rest, however important it may seem to be because the roles each part of the larger plays is of equal importance. The operations management function encompasses five broad fields that this paper will look at in the case study analysis. These are: Dependability: it is a measure of the ability of the organization to deliver goods as promised to the client/customer. Cost: factors that lead to the determination of the product's final price.

These also affect the profitability of the product. Include labor and raw materials. Flexibility: the measure of the ability of an organization to change to the changing needs and appeal to the customers. Speed: the time lapse between a customer’ s order and the time it is delivered. Quality: the level of the product, in comparison to others. A quality product reduces costs and increases profits.

References

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Blythe, Jim (2008). Essentials of Marketing (4th ed.). Pearson Education. ISBN 978-0-273-71736-2.

Douma, Sytse; Schreuder, Hein (2013) [1991]. Economic Approaches to Organisations. Harlow: Pearson Education Limited. ISBN 978-0-273-73529-8.

Faizan, M. M., Nawaz, M. S. Khan, Z. (2011). The impact of customer satisfaction on customer loyalty and intention to switch: Evidence from Banking sector of Pakistan International Journal of Business and Social Science. 2 (16).

http://www.pearson.com.au/products/S-Z-Slack-Brandon-Jones-Johnston-Betts/Operations-and-Process-Management-PDF Retrieved on 29th March 2017 at 12:25 pm

Joseph, G., Monks, H.,(2004). Theory and Problems of Operations Management, Tata McGraw-Hill Publishing Company Limited, 2nd Edition.

Slack, N., Brandon, J., and Johnston, a., (2013). Operations Management (7th edition). Pitman Publishing House.

Slack, N., Stuart, C., & Robert, j., (2010). Operations management. –6th ed.

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