Essays on Interpersonal Communication Case Study

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The paper 'Interpersonal Communication' is a great example of a Management Case Study.   Interpersonal communication is whereby two or more people communicate with each other. Interpersonal communication is essential especially when working in groups with a common goal. I was a member of a four-member group in a company known as Cyton where we were handling issues to do with water management. In this group, various factors affected interpersonal communication. The report has evaluated culture, age, gender, emotions, and conflicts, as some of the factors that affected our interpersonal communication in the group.

Some of the factors that worked for us, as the report has documented, include age differences, gender issues, as well as conflict management. The issues that were problematic for this group was cultural diversity and the emotions of the members. Following this, the report has given some recommendations on the ways in which these problematic factors of interpersonal communication could work for the benefit of the group. *Pseudonyms have been used to protect the identity and privacy of individuals and the organization. IntroductionEffective interpersonal communication is paramount in the everyday interactions and within the groups of which people are a part of (Baxter and Asbury, 2015).

The ways in which people communicate with one another in these groups or teams are influenced by various factors some of which include age, culture, disability issues, as well as individual factors like conflicts, emotions, relationships, among others (Baxter and Asbury, 2015). I am a member of Cyton, which is an environmental firm, and specifically the water management department. Since the beginning, we were categorized into two groups in the department each with four people.

My group consisted of Caroline 28, Winnie 24, Allan 32, and myself 26. The responsibility of this group was to deal with the water issues of the community for two months and then prepare a comprehensive report and take it back to the management for further action. Allan was the group leader, Caroline was the group’ s secretary, Winnie and I were facilitators and just the group members. Since we were required to interact often and had a common objective that we needed to achieve, it was important to ensure there is effective interpersonal communication amongst us.

References

Baxter, L.A. and Asbury, B 2015, Critical approaches to interpersonal communication: Charting a future. Engaging theories in interpersonal communication: Multiple perspectives, pp.189-201.

Hancock, A.B. and Rubin, B.A 2015, Influence of communication partner’s gender on language. Journal of Language and Social Psychology, 34(1), pp.46-64.

Iachini, T., Coello, Y., Frassinetti, F., Senese, V.P., Galante, F. and Ruggiero, G., 2016. Peripersonal and interpersonal space in virtual and real environments: Effects of gender and age. Journal of Environmental Psychology, vol. 45, pp.154-164.

Joo Kim, E., Yamaguchi, A., Kim, M.S. and Miyahara, A 2015, Effects of taking conflict personally on conflict management styles across cultures. Personality and Individual Differences, vol. 72, pp.143-149.

Samovar, L.A., Porter, R.E., McDaniel, E.R and Roy, C.S 2015, Communication between cultures, Nelson Education, London.

Van Doorn, E.A., van Kleef, G.A. and van der Pligt, J 2015, How emotional expressions shape prosocial behavior: Interpersonal effects of anger and disappointment on compliance with requests. Motivation and emotion, 39(1), pp.128-141.

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