The paper 'Solving Management Problems' is a great example of a Management Assignment. TAKT times by definition is the total amount of time that is normally available and divided total workload which will lead to a more balanced workload. Since the workload at Jefferson Pilot Financial (JPF) is consistent, TAKT times can come in handy and thus used. There are a couple of service type companies that try to apply TAKT times but do it wrongly, especially in the case that the work is uneven, which is most characteristic of most of the service organizations.
It is however important to note that TAKT times can still be very useful in the planning of resources, nonetheless. b)To make improvements in any process some form of performance measurement needs to be put in place. i)Discuss the issues that need to be considered when setting up measurement systems in any organization. (5 Marks) It is paramount that the measurement systems are very close as it is possible to the customer or the activities that are being performed as it is capable of making improvements. The higher levels of metrics can be useless or even meaningless as they focus the individuals to meet the targets as opposed to focusing on the provision of quality service to the customer. ii)Analyze the measurement systems that JPF set up and discuss how these align with the ideal discussed in part a) above.
(10 Marks) Jefferson Pilot Financial (JPF) according to the case study fully understood the circumstances surrounding the principles of the ideal, and even though they included higher-level metrics, they were derived from lower-level measurements. The point that comes out unclear how the management used the high-level metrics.
This aligns with the ideal discussed in a) which have concluded that the higher levels of metrics can be useless or even meaningless as they focus the individuals to meet the targets as opposed to focusing on the provision of quality service to the customer. c) i)From the analysis of the case study what are the key process steps that JPF carried out in the improvement project. (10 marks) · Linking processes - The Linking of processes aids in the reduction of the throughput times as well as cutting of costs that Jefferson Pilot Financial (JPF) incurs and thus puts the company in a better position to serve the customers more efficiently.