The paper "Changing Organizational Culture - Cracking the Whip" is an outstanding example of a management literature review. This paper is based on an analysis of the case study ‘ cracking the whip’ from this case study, the change agent is faced with a hard task of in implementing change in an organization where he is faced with a lot of resistance from the people who should be supporting him. The change agent is adamant that people should adapt to the new ways of doing things and would consider nobody’ s opinion. This paper will thus highlight issues to be considered in HRM plans and policies relating to organizational change such as the role of change agent, ethical issues in the freeze-change-freeze process, understanding the changing context, and the need for dialogue and involvement.
The paper will finally give recommendations on what change agents should consider in the organizational culture change projects. 2.0 The role of change agent In this case, the study is an outsider who is on a mission to improve the performance of the Department of Technical Services. The job is quite complicated for Pitcher as he is an outsider in the organization.
Pitcher was previously working in the Treasury Department where he had carried out a similar survey exercise in the treasury. Pitcher was selected by the director of the DTs who is currently on vacation leaving his office under the care of Davidson. Davidson is not well averse with the department and so he entrusts Pitcher with the exercise to improve the department. The role of the change agent who is Pitcher in this case presents an ethical yet contentious issue as far as the people who have worked in the organization are concerned.
According to the people who have worked in the organization, it is very disrespectful and arrogant of any outsider to come with a better way of doing things and assume the staff has been doing the wrong thing all along. In this case study, we can see the workers and more so the team selected to work with pitchers do not approve of his style of change implementation. Actually the case study is all about how the whole of the organization is protesting about how Pitcher wants to institute rapid changes and go against how the organization is used to doing things.
It, therefore, presents a; question; what is the role of the change agent?
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