The paper "Cross-Cultural Problems Complications or Issues in the Workplace" is a perfect example of a Management Case Study. Culture is defined as the spiritual, intellectual, material, and emotional features of a certain social group. It includes the beliefs, values, attitudes, customs, behaviors, traditions, lifestyle, identity, and religious faith of diverse people. Cross-culture is defined as a business environment where people from different regions and cultures interact. They bring distinct values, viewpoints and business practices. Due to rapid improvement in technology, an increase in social mobility, globalization and the existence of cultural diversity, there is increase in intercultural contact both at the personal and organizational levels.
This calls for people to learn how to adopt unfamiliar environments and also learn how to work efficiently with people who are from different cultural backgrounds. Hypothetical scenario. Aaminah, a young lady from the Middle East got a job to work as a bank cashier at Queensland bank limited in Australia. Here she would work with people from different cultures and backgrounds. She would interact with customers who were from culturally diverse backgrounds. Every morning when Aaminah gets to work she had to greet her co-workers.
So the first cross-culture problem she encountered is the language barrier since her language is Arabic. Australian people speak English and she had studied English as a second language. What type of language barriers did she encounter as she interacts with colleagues and customers at the workplace? Even though she could speak and hear English, people in Australia have an accent which would make it difficult for her to understand what they were saying. At the workplace, it would make it hard for her to interact freely with other colleagues.
“ How do you find your stay here in Australia? ” a male colleague asked Aaminah. Aaminah having not understood what the male colleague asked because of his accent, asked him to repeat his question. Due to the difference in language, it would be hard for her to serve customers more effectively. It would require that she first take time to learn how to speak like the Australians which would consume her personal time. Moreover, she found a difference in non-verbal communications styles.
This refers to the use of gestures, facial expressions, personal distance, seating arrangements and sense of time. According to indigenous Australian culture, avoiding eye contact with a person is a sign of respect. This is not the case in her culture that is Muslim culture, eye contact shows that you are paying attention to what you are being told. This sort of cultural difference got her in trouble at her workplace. Aaminah was called by the manager into the office in her second Monday at the job to be advised on how to serve clients more effectively.
As the manager explained it to her, she maintained direct eye contact with him. This made the manager think that she had no respect for him. This made it hard for her to make friends at the place. Her colleagues at work thought that she is arrogant and did not respect others.