Essays on Managing Diversity in Hospitality and Tourism Industry Literature review

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The paper “ Managing Diversity in Hospitality and Tourism Industry” is a comprehensive variant of the literature review on human resources. Workforce diversity has become an important topic particularly in the tourism and hospitality sector which continues to receive more visitors across the globe (Zanoni, 2011, p. 105). An increase in business and tourism activities has created an opportunity where different cultures meet and interact. Therefore, companies that operate in the tourism and hospitality sector are facing tough times where they must understand how to handle international customers and employees rather than just local ones.

According to Gong (2008, p. 9), Hilton Hotel is one such company that has put a lot of effort into managing diversity. However, a lot is still needed as the company faces criticism over issues like discrimination and high rates of employees’ turnover. Hilton is a chain of hotels with operations worldwide. According to the Hilton Hotels website, the company was first set up in 1919 by Conrad Hilton in Texas, US. The research has shown that Hilton Hotel and Resorts has since grown and has more than 4000 outlets operating within 90 nations, across 6 continents (Hilton Hotels & Resorts, 2016).

Its presence in many nations means it gets customers and employees across the globe. Hilton Hotel is regarded as one of the leading hotel brands internationally and the top management tries to maintain such image by displaying messages which show equality and fairness to all (Hilton Hotels & Resorts 2016). Currently, the company employs more than 300,000 employees across the globe. This itself is diverse because these employees use different languages. Similarly, the company deals with more than 50 suppliers across the globe that comes from different cultural backgrounds. Areas of diversity that is relevant to Hilton Hotel and ResortsNkomo and Cox (1996, p. 339) described workplace diversity as the disparities among individuals who are interacting or working in an organization such as employees or customers.


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