The paper "Organizational Communication Issues at Suntrust Bank" is a perfect example of a business case study. Organizational communication is a very important element of Achieving organizational effectiveness through successful sharing of ideas, concerns and valuable insights into problems facing the organization from day today. Communication in organizations starts with the top management; the top management is supposed to foster an environment where the management as well as the employees communicates freely in order to know how the organization practices can be improved for the success of the firm.
Employees can also let the management know what problems or difficulties they face while doing their job. In light of this understanding, this paper seeks to review the case study on Suntrust bank to analyze the main issues that emerge therein regarding communication and state of affairs in as far as human resource management is concerned. The paper will also analyze the staff attitude survey results to identify the general attitude towards work for both the employees and the section managers. To help understand the situation better, the paper will review relevant literature regarding the issues that are present in the case of Suntrust bank.
Finally the paper will offer some recommendations to the internal human resource consultant on how the situation can be improved in order to achieve organizational effectiveness. This will be done under the respective headings in the paper. Analysis of key issues and communication challenges faced by Suntrust Bank Lack of support from senior management on training and development From the case study it is evident that the senior management represented in the training and development committee by the assistant director, does not support the training and development of the section managers.
The management seems to adopt a position whereby they believe their section managers are adequately skilled to discharge their duties effectively.
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