The paper “ Birmingham International Airport - Key Functions of Operations Management, Relationship between the Day-to-Day Tasks and the Long-Term Issues” is an impressive example of a case study on management. Birmingham International Airport (BIA) is affiliated to 150 organizations and has about 7000 staff who responds to the needs of their customers. In a period of just 30 minutes during weekdays and at around 5.00 pm, at least 20 flights report to and depart from the Eurohub Terminal. At the location of the original airport and the surroundings of the runway as well as acres of tarmac, the overnight freight operation takes of once staff arrives.
In so doing, preparations are made to enable the first aircraft to depart from either Europe or the United States. This report entails a critical reflection of the key functions of the operations management at Birmingham International Airport, a brief explanation of the key responsibilities accomplished by the operations director and main problems he faces, and lastly a discussion on how the operations director manages to oversee the existing relationship between the day-to-day tasks and the long-term issues (Johnson et. al, 2003). The general understanding of the key functions of operations management at the airportIn general, operations management functions through different departments.
For instance, the baggage handling operation is responsible for sorting, checking as well as dispatching bags to various departing aircraft. It is also apparent that loading and unloading, as well as cleaning of aircraft particularly when there is the occurrence of brief spell at the air-bridge, ensuring that meals are on board and filling the fuel tanks, is specifically accomplished by the ground crews. On the other hand, the airlines’ ticketing staff responds to different lines of passengers with various final destinations.
The fully staffed information desk responds to the many queries posed by passengers, for instance, who may want to know if their plane is ready for departure, the available hotels and their locations as well as the appropriate means to reach their final destinations. This task of handling passengers seems challenging because passengers get their services through different sections of the airport such as the lounges, restaurants and duty-free shops, toilets, passport control, and security checks.
These areas must be kept clean and appropriately stocked to avoid inconveniencing the customers (Johnson et. al, 2003). It can also be noted that providing the infrastructure for the entire other organizations on-site, for instance, airlines, agents and cargo handlers, and retailers are not only the major function of the operations management but also ensuring that effective leadership and coordination for them is provided. As a result, the operations management liaises with the certain group offsite in particular, community groups so as to work collaboratively in monitoring and improving the environment.
Operational planning is also another key task accomplished annually by the operations management at BIA. Therefore, the management ensures that the operation at the airport is efficient by appropriately allocating their infrastructure, particularly to the airlines. However, like any other plans, their operations plan also faces issues such as schedules fall apart due to plane delays and mechanical delays. This clearly explains the significant role played by the terminal duty managers who are tasked with the duty of sorting out the day-to-day operational problems. Generally, the team of terminal managers takes full control of the airport 24 hours a day throughout the week where a single senior manager responsibly oversees each shift.