The paper "Linking Information Technology and Total Quality Management to Improve Firm Performance" is an outstanding example of a management research proposal. Present-day companies are endlessly seeking to improve trade performance by employing different techniques for getting better quality, cutting costs and improving productivity. They largely depend on information technology (IT) to leverage different methods. Information Technology’ s value for companies is greater than ever and its influence on international trade is being extensively felt. Time and again, it has been pointed out that IT is quickly turning out to be the central feature in perking up productivity and trimming down costs notwithstanding contradictory arguments from existing studies (Mjema et al.
2005). Even if some studies point out that IT had not had a considerable result on productivity or competitive advantage, there is empirical backing of a positive correlation stuck between programmable automation and productivity (Ang et al. 2000). IT has progressed from a conventional secretarial back-office support course to a more tactical fundamental character in organizations. There is small hesitation that IT applications have an effect on every one section and function of a company, for that reason, it is stated that IT as well has got to impinge on Total Quality Management (TQM).
This paper presents a review of the manner in which TQM is influenced by IT. A Brief Literature Review The ever-increasing international business competitiveness has mandated companies to build up approaches to turn into low-cost producers and to make different their goods and services from their trading rivals. Demining while in Japan, developed the concept of Total Quality which turned out to be a strong instrument of competitiveness.
According to Magutu (2010), TQM progressed from a lot of dissimilar management practices and upgrading processes. TQM essentially entails the administration and control of quality all over a whole organization.
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Magutu, 2010. Management Through Effective Information Quality Management (IQM) in banking services. AIBUMA, 1: 96-111.
Mjema, E. A. M., Victor M. A. M. and Mwinuka, M. S. M. 2005. Analysis of roles of IT on quality management. The TQM Magazine, 17: 364-75.
Rogers, D. S., Daughtery, P. J. and Ellinger, A. E. 1996. The relationship between information technology and warehousing performance. Logistics and Transportation Review, 32: 404-421.