The Business and Its Legal Type - Izu Sushi Canberra - Case Study Example

Individual Research Report Name Date Course The Business and Its Legal Type The business is a large Japanese restaurant that serves a variety of food including the Japanese delicacies like the Sushi. It was established in Canberra Australia for the purposes of providing the people with different traditional cuisines. The owners of the business are quite kind to the customers who have played a significant role in ensuring that the business is able to achieve its goals and objectives. As a Franchise, it operates independently from the other restaurants. However, the menu is the same for all the restaurants across the world. The owners originally went into business for the purposes of ensuring that the people are able to get a taste of the traditional Japanese foods. Due to the nature of the business, it was not started by the owners as they use the concepts that were already in place. Starting a business has both advantages as well as disadvantages. One of the main advantages of starting a business is that the owners have full control and can utilize any strategy that they feel is useful for the growth and development of the business (Price, 2011). However, one of the main disadvantages of starting a new business is the high capital requirements. A lot of money is usually required to start a business. Starting a new business is quite difficult as it also has high levels of uncertainty. The existing competition in the market is also a factor that may affect the new business and hence increasing the uncertainty. The Typical Customer The company highly values the customers due to the inputs that they bring to the business. The company usually offers high quality services to the customers. The restaurant usually welcomes any customer to the restaurant. The customers who are interested in the traditional cuisines and the Japanese Sushi can visit the restaurant for lunch or dinner. The company also has facilities such as accommodation and conference rooms. The customers are usually targeted through the various methods of marketing. The internet is usually used by the organization for the purposes of carrying out the advertisements. The internet has a high number of users in Australia and hence making it appropriate for the purposes of carrying out advertisements (Armstrong & Taylor, 2014). The word of mouth is also a powerful tool that is used by the organization for attracting the customers. The customer review has also played an important role in ensuring that new customers are attracted to the restaurant. The company has been able to satisfy the customers as there are a lot of positive feedbacks. The marketing process plays an essential role in ensuring that the company is able to attract a high number of customers. The quality of services offered to the customers is a factor that determines the ability to retain them. The company offers unique quality of products to the customers which play an important role in minimizing competition. The restaurant is the only one of its kind in Canberra and hence minimizing competition. It is through the company that the local people have been able to enjoy the unique Japanese cuisines. The customers buy the products of the company due to its uniqueness. The products are quite unique and of high quality which has played an important role in increasing its demands. The customers have been able to sample most of the traditional cuisines which are quite healthy. The health reasons have also played an important role in attracting the customers. The food that is produced by the restaurant is quite healthy unlike the food found in the fast food restaurant. The restaurant has therefore been able to attract a high number of people in Canberra. Tourists who visit the region also frequent restaurant. The customers can choose different cuisines from the variety of food prepared by the restaurants. The employees of the company are highly qualified and are able to come up with high quality food that meets the demands of different customers. The restaurant is pocket friendly as its products are not too expensive. This therefore plays an important role in enabling the ordinary customers visit the restaurant and enjoy different cuisines. The customers are attracted to the different factors including the process of the products of a company. The value for money is an important factor that is considered by the customers. The value creation is an important factor that contributes to customer satisfaction (Meredith Belbin, 2011). The company has been able to achieve its goals and objectives of customer satisfaction due to the high quality products. The high quality products of the company have impacted positively on the competitive advantage of the company. Human relations issues The concepts of human resources management plays an important role in ensuring the human relations issues is are improved within the organization. The recruitment of the employs at the company is one of the tasks that are carried out by the human resource management department. The recruitment and selection of the employees involves both the locals as well as the foreigners. This is considering that some of the cuisines cannot be prepared by the local employees. The interviews are usually used by the company for the purposes of determining the suitability of the potential candidates. Interviews are commonly used by most of the organizations during the recruitment and selection process (Berman, et al, 2012). The process requires is usually carried out at the company by highly qualified members of staff. This is considering that the company is always seeking to employ highly qualified individuals. The human resources management department is usually involved in the training of the employees. The training of the employees is important in equipping them with the skills required to perform their duties effectively. The human resource management department is actively involved in ensuring that the employees have the required equipment that ensures that their performance is improved. As a result of the human resource management strategies, the employees are highly qualified. The concepts of employee engagement are also utilized at the company and it has played an important role in ensuring that the employees are committed to the organization. The high levels of employee engagement have also improved on the service delivery by the employees. The concepts of human resource management at the company have contributed to the good relationship between the employees and the management. Meetings are usually held between the employees and the management. The meeting provides an opportunity to the employees to express their concerns with regards to various issues or challenges that they are facing while undertaking their duties. The human resource management department in most of the organizations acts as a link between the employees and the management (Guest, 2011). An effective HR strategy is therefore important in ensuring that the organization is able to improve on its efficiency. Communication within the organization is efficient and all the employees usually receive information within a short period of time. This is useful in ensuring that the employees are aware of the activities that are taking place within the company. The welfare of the employees is also taken care of by the human resource department. The workplace health and safety policies are in place for promoting the safety of the employees. The policies are aimed at eliminating injuries at the workplace due to the nature of the job. The laws and regulations governing the labour relations are also followed by the company. This is useful in ensuring that the organization is able to avoid any legal problems. The human resource department of the company therefore plays an important role in enabling the organization to meet its goals and objectives. The operations of the company as well as human relations are improved due to the efficiency of the HR department. Management Styles Issues The management styles mainly involve the characteristic ways of making decisions and relating to the subordinates (Edelenbos, et al, 2013). The levels of efficiency within an organization are dependent on the management style. At the company the management style is democratic which has played an essential role in ensuring that the employees are consulted during the decision making process. According to the management theories, the democratic management style the managers allows the employees to be involved in the decision making process. The employees are usually consulted before any decision is made making the process guided by the majority. The decision made is based on what the majority of the employees agree with. The managers have little control on the decision made. A lot of communications is usually required between the employees and the management during the process. An effective communication strategy is in place at the company which plays an important role in enhancing the management style at the company. The management of operations at the company is highly valued and it forms the pillar of the organization. The good management style at the organization plays an essential role in ensuring that the employees are motivated. The managers at the company are aware of the different management styles and hence making it easy to implement the management concepts with the organization. The managers at the company usually undergo some training on the issues of management. This is for the purposes of ensuring that they are able to implement the management concepts. The management style used in the company is useful in terms of making complex decisions affecting the operations of the company. The democratic management style at the company is useful in ensuring that the employees are comfortable with the decisions that are made within the company (Kossek, & Lautsch, 2012). The concepts of management are useful during the process of ensuring that the employees are able to receive the desired training at the organizations. At the company, the relationship between the managers and the employees is good as a result of the management style. The levels of job satisfaction are high at the organization due to the democratic management style that is being used. This has influenced the way employees relate with one another. The quality of work is also improved through the presence of democratic management style. The rate of employee turnover is also low when the management style within the organization is good. However, a poor management style is one of the leading causes of high employee turnover rates. An employer of choice also requires a good management style in order to attract more people at the company. According to the management theories, it is difficult for the employees to be committed to an organization that does not treat the employees well. The company has therefore put in place measures to ensure that the needs of the employees are addressed by the management. The management style is therefore and important tool within an organization. Issues not liked at the organization Although most aspects of the organization were positive, there were also some negative aspects with regards to the business. Some of the rules at organization were strict and this has the potential of affecting the operations of the employees. It may also hinder their participation in some of the activities that affects their operations. The strictly rules at the organization were implemented strictly by the supervisors making it difficult for the organization to achieve flexibility. The organization needs to put in place flexible standards in order to ensure that it meets the needs of the employees and improve on the efficiency. The company has not fully utilized the concepts of information technology. Most of the activities are still carried out manually. This has increased the amount of paperwork that has to be carried out at the organization. All the forms that are filled online have to be transferred to the nard cop[y and hence creating a lot of tiresome procedures. The procedures could be simplified through the use of an effective information technology concept. All the activities should be carried out online and the manual processes eliminated. The company should also encourage the use of online payments and booking so as to improve on the efficiency of its processes. The company lacks a more professional dressing code among the members of the management. This affects the way the manager dress in some of the occasions. The lack of a professional dressing code also leads to lack of uniformity in some of the occasions (Jiang, et al, 2012). A professional dress code should therefore be put in place at the organization. Reflection and Conclusion The lesions learnt from the organization were quite different from the theoretical issues that were learnt in class. This is an indication that the real world is quite different from the theoretical aspects. The organization has applied some concepts of best practices in terms of management and human resources. I learnt that the relationship between the managers and the employees is important in ensuring that the goals and objectives are achieved. The concepts of information technology are important in ensuring that the managers are able to carry out their operations effectively. The managers require a lot of flexibility during the decision making process. Some of the decisions require swift action and hence the need for flexibility. Teamwork within an organization is important in ensuring that different tasks can be completed within a short period of time. The organizational structure of an organization should be structured in a way that encourages the interaction between the employees and the management. The contributions of the employees towards the success of the company are quite important. I learnt that the employees will only perform well if they are valued. The motivation of the employees is also useful in ensuring that the employees are committed to the organization. I learnt that an organization has to ensure that it abides by the laws and regulations that are in place. The policies of the organization should be in line with the laws and regulations that are governing the industry. The operations of the company should also be of high standards in order to meet the needs of the customers. In conclusion, it is evident that the organization has put in place some measures that promote efficiency. The company targets a diverse range of customers including the tourists. The locals people are also customers of the customers. It is evident that the company has put in place measures to improve in the delivery of service to the customers. The human relations activities within the company are aimed at ensuring that efficiency is improved. The recruitment and selection process at the company is carried out in a professional manner. This has enabled the company to improve on its ability to deliver the services. The company has also put in place measures to ensure that communication within the organization is enhanced. It is evident that the company uses the democratic management style for the purposes of carrying out its managerial activities. The decision making process at the company involves the employees due to the democratic style of management. It is evident that the level of job satisfaction within the organization is also high due to the management style. Some of the aspects of the company are however not good enough and more needs to be done. It is evident that the company needs to put in place more efforts to improve on its levels of flexibility. The company needs to develop a professional dress code so as to ensure that uniformity is achieved during certain events. The level of information technology use needs to be improved in order to promote efficiency within the organization. List of References Armstrong, M, & Taylor, S, 2014, Armstrong’s handbook of human resource management practice, Kogan Page Publishers. Price, A, 2011, Human resource management, London: Cengage Learning. Meredith Belbin, R, 2011, Management teams: Why they succeed or fail, Human Resource Management International Digest, 19(3). Berman, E, et al, 2012, Human resource management in public service: Paradoxes, processes, and problems, Sage. Guest, D, E, 2011, Human resource management and performance: still searching for some answers, Human Resource Management Journal, 21(1), 3-13. Jiang, K, et al, 2012, How does human resource management influence organizational outcomes? A meta-analytic investigation of mediating mechanisms, Academy of management Journal, amj-2011. Edelenbos, J, et al, 2013, Connective capacities of network managers: a comparative study of management styles in eight regional governance networks, Public Management Review, 15(1), 131-159. Kossek, E, E., & Lautsch, B, A, 2012, Work–family boundary management styles in organizations A cross-level model, Organizational Psychology Review, 2(2), 152-171. Read More