LITERATURE REVIEW There exists an extensive body of literature relating to Business Continuity Management and emergency management especially with regards to the context in the UK. However, this literature is virtually non- existent in other countries particularly those in the Middle East. One of the main missing elements therefore in the existing literature is a comprehensive analysis of the blue lights emergency services, particularly with regards to other countries such as the United Arab Emirates. The following discussion therefore seeks to fill this knowledge gap by first providing a general analysis of Business Continuity Management, blue lights emergency services and the history of emergency management in the UK and then comparing it to the situation in the United Arab Emirates through a comprehensive survey and comparative evaluation of existing literature on the subject.
One of the most comprehensive studies dealing with Business Continuity Management is undoubtedly the study by Hiles and Barnes (2007). In the study, the authors give a general idea about Business Continuity Management, presenting its different aspects in a far- reaching manner. They first define Business Continuity Management as a method of making sure that there is continuity in the running and provision of services and operations in general.
They further describe it as a continuous process that contains many different yet harmonizing elements. Closely intertwined with BCM is Business Continuity planning which is a process that involves contingency planning, business recovery, and disaster recovery and business resumption. Davis Logic, (2006) likewise provides understanding on BCM by revealing the various areas in which BCM is used. These include emergency management and response; crisis management; risk control; project management and quality control; accident prevention; risk management; disaster recovery; business impact analysis; safety and security; contingency planning; information security; risk financing and insurance; computer security; mitigation planning; business recovery; event management; business resumption planning; software management; command centers; exercising and training; and crisis communication among other areas.
In a nutshell, Business Continuity Management is an all- encompassing process that makes sure that there is continuation in business even in the midst of problems. Continuity planning then ensures that all these processes are used together to produce a full continuity plan. Closely linked to Business Continuity Management is emergency management.
Various scholars have dedicated their time towards this topic, prominent among them being Waugh, (2000) and he provides a definition for this important field in his work. Waugh (2000, p. 3) defines emergency management as the managing of risk to ensure that communities can survive the technical and environmental perils and cope with the disasters they create. Emergency management is a comprehensive process that involves both the public and private sectors all of whom make up the national emergency response system and examples include the Red Cross on the private front and Federal Emergency Management Agency (in the US) on the public one (Waugh, 2000, p.
5). The study further goes on to analyze the various aspects of emergency management such as managing manmade and natural hazards and disasters, the various policy issues in emergency management as well as the various emergency management challenges that are experienced in the field.