Business EtiquetteIntroductionA quick look around the world we live in shows us things like internet hotspots, the availability of internet access and phone service on flights, hotel rooms which have high-speed internet access for the business traveler and many other signs which show us how the balance between work and life has switched in favor of work. However, being business minded or being connected with technology all the time does not mean that we can give up on the etiquette which is required of us. In fact, beyond the rules of business, there are etiquette guidelines for handling cell phone calls in the presence of others and politeness rules for emails all of which not only help us be more civilized but they have a business based case as well. The basicsOf course we are all familiar with the basics of etiquette in terms of being polite to others and accepting the differences in ideas since those etiquettes are drilled into us from our very childhood.
However, there are deeper questions and issues in the business world which require a more through understanding of the issues surrounding business etiquettes.
Once an individual has this understanding s/he is not only appreciated by the clients and his/her peers but also by the supervisors and bosses who may see him/her as being more ready for higher positions of responsibility. Beyond the BasicsBaldauf (2006) gives some very interesting pointers in this regard with her suggestions of what business etiquette include for the modern worker. For example, she recommends that an employee should never say something about his/her boss which is negative since the event is likely to be reported.
In fact, if the employee feels like venting about the higher-ups, this venting should be done to someone outside the work environment since etiquette demand a business environment to be free of such influences. In fact, these ideas and griping about anyone in the office, including coworkers and subordinates should always be minimized as much as possible. The business reason for this is simple since calling someone an idiot or telling anyone that they are incompetent would only hurt the productivity of the office. Additionally, gossip can lead to rumors about individuals or even lead to investigations against others causing paranoia and loss of time for all concerned parties at work (Baldauf, 2006).
As much as possible, gossip should be avoided and rumor mongering is absolutely against good business behavior. The grapevine is a very powerful tool but the use of the grapevine for the sake of entertainment at someone’s expense is not a part of business etiquettes and could certainly be considered against ethics as well. Gossip Free ZoneEven if the gossip is true but damaging to the image of the coworker it should be avoided since by pushing the story along the person who tells the story loses credibility with others.
For example, if an employee is having an affair with another worker on the premises, such information should not be used with loose lips because it destroys the image of all involved parties. At the same time, having relationships with other people in the office can also be against the policies of the company or the human resource department. Therefore, such relationships can also be against business etiquette and business rules so the penalty for that can range from being looked at suspiciously to being terminated from service.