Millenium Travel and Hospitality Ltd Business Strategies - Example

MILLENIUM TRAVEL AND HOSPITALITY LTD June 4, 2013 To whom it may concern: I am pleased to submit my Business plan for Millennium travel and hospitality Limited. At this time, I am seeking investors to start up our business in Adelaide area of South Australia, providing guest services to local and international tourists. Millennium travel and hospitality Ltd will offer a broad range of luxurious guest services to both locals and international visitors. Our relationship with different stakeholders will allow us to provide excellent services to our clients at discounted prices while at the same time, giving us a competitive edge over our potential rivals. In this business plan, I have taken account of the industry, marketing strategies, financial outlook, and an in-depth explanation of the workings of the establishment itself. The plan also takes a look at the growth of Millennium travel and hospitality Ltd over a period of three years, where I have a promising proof of considerable rise in sales and a growing client base. I therefore, look forward to doing business with you. Sincerely, Enclosure: Millennium Travel and Hospitality Business Plan Millennium Travel and Hospitality Business Plan Presented by: Student's Name: Course Name and Number: Instructor's Name: Date Submitted: TABLE OF CONTENTS EXECUTIVE SUMMARY 5 1.0 INTRODUCTION 7 1.1 The Business 7 1.2 Vision Statement 8 1.3 Mission Statement 8 1.4 Objectives 8 2.0 INDUSTRY ANALYSIS 9 2.1 Trends and characteristics 9 2.2 Gaps in the market 10 3.0 THE MARKET 11 3.1 Market description 11 3.2 Customer segments 11 3.3 SWOT Analysis 12 3.3.1 Strengths 13 3.3.2 Weaknesses 13 3.3.3 Opportunities 13 3.3.4 Threats 14 3.4 Marketing Strategies (4Ps) and Differentiation 14 3.4.1 Products 14 3.4.2 Price 15 3.4.3 Distribution (place) 15 3.4.4 Promotion 15 3.5 Market Positioning 16 4.0 THE ORGANIZATION 17 4.1 Management Team 17 4.1.1 Chief Executive Officer/ President 18 4.1.2 Marketing Director 18 4.1.3 Executive Manager 19 4.2 Management Team Gaps 19 4.2.1 Employees (2) 19 4.3 Employment 19 4.3.1 Employment Benefits 19 5.2.2 Sales Revenue and Costs 23 5.2.3 The statement of Cash Flow 24 5.3 Break-Even Point of Sales 25 6.0 CONCLUSION 26 7.0 REFERENCES 27 Appendix 2 29 EXECUTIVE SUMMARY This study sought to analyze the business plan for Millennium Travel and Hospitality. In so doing, it defined the following main objectives, namely: to achieve a competitive edge in the travel and hospitality market through the adoption of internet technology, to maximize revenues, to enhance customer loyalty and retention in the face of global competition, to be the market leader in accommodation and to liaise with key stakeholders in the travel and hospitality industry in an effort to enhance tourism in the area. Millennium Travel and Hospitality Ltd will implement the set objective by pursuing a niche marketing strategy. Thus, the firm will tap the underutilized resources by segmenting the overall market, setting clear goals and objectives and positioning for the competitive advantage. In addition, the company will realize the set objective through value addition, boosting value addition through awareness, branding, promotions and campaigns. The company shall divide its target market into local and international tourists. The local market will further be divided into young and single travelers and family groups. The competitors established in this study were mainly local travel and hospitality companies. Millennium Travel and Hospitality Ltd believe in a strong leadership team that will facilitate the attainment of the set objectives. The Chief Executive officer will therefore, provide effective management, and also, determine the company’s vision. The senior leadership team will also consist of two directors who will assist in the long-term growth of the company. The company will strive to motivate its employees in order for them to carry out their duties enthusiastically and effectively. The financial section of the plan outlines a projected financial outlook on the first three years of Millennium Travel and Hospitality Ltd. The proposed travel and hospitality company has been subjected to the most rigorous analysis, and it can be concluded that it can be viable under all realistic scenarios. This plan demonstrates that the venture is a solid new business based on real and exciting opportunities. 1.0 INTRODUCTION The travel and hospitality industry has gained popularity as one of the leading employers in Australia. The industry has attained much higher status throughout Australia. Virtually, more than half of the Australian economy is based on travel and hospitality industry. This is mainly attributed to the country’s geographic positioning, the existence of a government sector that is efficient, a competitive business sector, and a labor market that is flexible. 1.1 The Business Millennium Travel and Hospitality Ltd pride itself in the fact that we will be the market leader in the provision of guest services such as accommodation, laundry and consultations at discount services throughout the Adelaide city. Like many other startup businesses, Millennium Travel and Hospitality Ltd will incur various initial obligations and costs. First, I will need to obtain a trading license to legally allow Millennium Travel and Hospitality Ltd provide guest services. The company also needs to register the “Millennium Travel and Hospitality Ltd” name with the Registrar of Companies. 1.2 Vision Statement To be the market leader in the provision of excellent guest services in Australia and beyond 1.3 Mission Statement The company aims at becoming the market leader in the Australian travel and hospitality industry by providing visitors with panoramic experience that relieves the hustle and bustle of the harsh life through adoption of state of the art technologies, and taking into consideration economic and environmentally sound practices. 1.4 Objectives 1.1.1 To achieve a competitive edge in the travel and hospitality market through the adoption of internet technology. 1.1.2 To maximize revenues, to enhance customer loyalty and retention in the face of global competition. 1.1.3 To be the market leader in accommodation and to liaise with key stakeholders in the travel and hospitality industry in an effort to enhance tourism in the area. 2.0 INDUSTRY ANALYSIS 2.1 Trends and characteristics In the recent past, the tourism sector in Australia has recorded a considerable growth despite the deteriorated financial conditions. According to Boone & Kurtz (2011) visitation to Australia is expected to increase by 4 per cent between 2013 and 2020. The buoyant in Australian tourism industry has been made possible by the existence of a government sector that is efficient, a competitive business sector, and a labor market that is flexible. The government has set forth policies that ensure the tourist industry is vibrant. The tourism industry has also played a prominent role in the creation of jobs, regional development, and export earnings. Tourism contributes significantly to the Gross Domestic Product of Australia. In the services sector, tourism has been the biggest export earner. The increase in visitation to Australia has in turn led to an increase in the number of tourism businesses. Key indicators show that the travel and hospitality industry employed over 500, 000 workers in 2011 and paid about 70 billion in wages to the diverse workforce. In Australia, restaurants are found in major towns, in uptowns, near airports and at resorts. In the face of globalization, hoteliers across Australia have embarked on franchising their hotel businesses with a view of appealing their customers. Also, most hoteliers across Australia have overwhelmingly institutionalized the culture of innovation to meet customer’s needs. For instance, most reservations are made over the internet. In addition, hoteliers are advertising their business online and this allows guests to review the services offered before booking. 2.2 Gaps in the market Despite its success, the travel and hospitality industry has faced several challenges that are hindering the realization of its full potential. One of the greatest challenges facing the travel and hospitality industry in Australia is the harsh climatic conditions. Climate change influences both the behavior and demand. Some of the main issues that can affect tourism in Australia include the rise in sea level, biodiversity, changes in rainfall, and changes in the fire ecology. Also, there have been massive displacements, land ownership issues, pollution, habitat annihilation among other issues in recent years and this has caused conflicts in the land. Snow, rise in sea-level and other climatic conditions normally influence visitors’ perceptions, motivations and destination choices. For instance, most consumers are forced to visit a destination or see an attraction before it is lost as a result of climate change. 3.0 THE MARKET Although various facets of the Australian economy have fallen as a result of the global financial crisis, the travel and hospitality industry has continued to consistently grow (Woodside & Martin, 2007). The consistent growth in this industry guarantees investors that there is potential money to be made. 3.1 Market description The exact market that we intend to penetrate is Adelaide city. Adelaide city is one of the most explored parts of South Australia. The city is considered as one of the most liveable cities across Australia because of its various heritage environmental sites. Among the fascinating outlooks in Adelaide City include beaches, Barossa and Coonawarra valleys, Adelaide Hills among others. The city is also densely populated, and this provides a ready market for travel and hospitality business. The proximity to Kangaroo Island also makes Adelaide be home to thousands of visitors from various countries across the globe (Shackly, 2012). 3.2 Customer segments The target market for Millennium Travel and Hospitality Ltd shall be divided into local and international. The local market shall consist of the residents of Adelaide City. The local market will further be divided into young and single travelers and family groups. The demographics of Adelaide City provide a firm base of why it is a promising market for our company. According to the Australian Bureau of Statistics (ABS), there are 1,277,174 residents in Adelaide City. In order to target the international market and boost export earnings, the company shall target various regional market blocks such as Africa, Asia, Europe and the US. The following are the three distinct target groups for our products; Young Australians between the ages of 18. This group is expected to comprise of individuals with low-average-to high incomes. Thus, they are expected to be more price-sensitive. Australian couples and families travelling around for recreational reasons, to view beautiful sceneries or to visit friends and relatives. This group is expected to comprise of individuals with access to average to high levels of incomes. They are expected to seek for quality, but inexpensive services and products. Foreigners visiting Australia to view attractive scenarios, on business travel or to visit friends or relatives. Individuals in this segment are expected to have access to high levels of incomes. They are expected to seek for premium products and services. 3.3 SWOT Analysis The company shall carry out a market analysis in order to gain an insight on the attractiveness and the dynamics of the tourism industry. An analysis of the market allows marketers to identify the key success factors, threats, opportunities, trends and to create strategic questions that can guide information gathering and analysis (Dibb & Simkin, 1996). Thus, the company will be able to predict how the Australian travel and hospitality market is going to develop both in short-run and long-run by conducting a market analysis. 3.3.1 Strengths A research, which was done by Hitt Ireland & Hoskisson (2010), defined strengths as something a company is good at doing or characteristics that give it enhanced core competence, such as physical assets, brand name, original intellectual property right, highly motivated workforce among others. The travel and hospitality company has significant strengths and competitive advantage in the following areas: effective leadership team and narrow product line. 3.3.2 Weaknesses According to Hitt, Ireland & Hoskisson (2010), weaknesses are the failures that decelerate a firm from attaining its set objectives. Among the major inadequacies of Millennium Travel and Hospitality Ltd include; the narrow product line may hinder the company from meeting its marketing objectives. Additionally, the company can incur huge losses if customers switch to competitors’ products. 3.3.3 Opportunities Hitt, Ireland & Hoskisson (2010), in their studies, argued that opportunities are those aspects which enable a firm to perform exceedingly well and achieve its set goals. Opportunities play a crucial role as far as the firm’s growth and profitability are concerned. The following are the main opportunities of travel and Hospitality Company; the high population growth in Adelaide City presents a great opportunity for the company’s products. Research indicates that young and well educated people in Australia are the main consumers of travel and hospitality products (Cameron, 1983). In addition, they have a high disposable income, and thus, Millennium Travel and Hospitality Ltd is in a better position to enhance its sales volume. 3.3.4 Threats Hitt, Ireland & Hoskisson (2010), in their studies, argued that threats are aspects which inhibit a firm from realizing its full potential. According to Hitt, Ireland & Hoskisson (2010), threats inhibit growth, slow down productivity or erode the firm’s competitive advantage. With regards to Millennium Travel and Hospitality Ltd, the following are the main threats that can prevent it from realizing its full potential; in the recent past Hospitality business across Australia have engaged in massive advertising campaigns. The hospitality business spends a considerable amount of money advertising their products. Millennium Travel and Hospitality Ltd is a new business, and may lack the huge advertising budgets to compete effectively. Tourism is an inferior activity implying that people can do without it. It is not a necessity, and thus, individual demand for travel and hospitality products goes down once the income increases as people tend to consume products, which they consider being superior (Dewar, 2009). Thus, travelers enjoy a high bargaining power, and this is a threat to the firm. 3.4 Marketing Strategies (4Ps) and Differentiation 3.4.1 Products Millennium Travel and Hospitality Ltd shall sell both inbound and outbound retail travel services, targeting recreational and business travellers. In addition, the company will be offering room accommodation services with safe and comfortable facilities. The company is going to exploit the opportunity and offer professional services and consultations to travellers. Additional products and services will include destination packages, custom packages, car rentals, rail passage, airfares, pre-arranged tours and consultations among others. The company will offer differentiated travel products and services. This will be achieved through innovation of numerous products and services to suit the different consumer segments and to market them through the most effective approaches. Initially, the company will focus on inexpensive products and services with desirable qualities. This will be attractive to Australian travellers, who are likely to form the first bunch of clients. With time, premium products and services will be included in order to suit clients seeking for quality. 3.4.2 Price Millennium Travel and Hospitality Ltd will strive to maintain a competitive pricing policy by keeping its prices slightly below that of rival firms. However, as the company builds its reputation, it expects to be able to charge comparable rates to other tourism companies through offering premium products. 3.4.3 Distribution (place) Distribution for all marketing and promotional materials will focus the whole of Australia. Personal attention and consultation details will begin with initial in-office consultations in an office that will be located in Adelaide City. Personal meetings between clients and staff will also be conducted in other places chosen by clients. The company will develop a website that will form a major distribution channel. 3.4.4 Promotion Products and services of this company will be promoted in various types of media including televisions, radios, newspapers, magazines and internet. Research conducted so far indicate that most of the target customers are internet users and, in fact, most of them purchase travel and hospitality services over the internet. Thus, the internet offers a great opportunity for this company to advertise its services and to communicate with clients. The company will thus develop a fully functioning website that will be fed with details about products and services and will allow clients to make online bookings. Advertisements will also be made in social media platforms such as Facebook and Twitter. The users will be able to make comments. They will also be able to post pictures of various events, give advice and tips and rate vendors. The main advantage of this strategy is that it has minimal total cost. 3.5 Market Positioning Market positioning is imperative for the company in creating a niche in the travel and hospitality market in Adelaide City. This can be realized through branding of the products, campaigns and promotions for Millennium Travel and Hospitality products as well as ensuring consistency in the look and quality of the products. The product should also be easy to identify from other brands and products. In so doing, the consumers will be made aware of the products and its superiority over the other brands and products. The branding process will ensure the product’s uniqueness and align consumer’s expectation with the product (Dahlen, Lange & Smith, 2010). 4.0 THE ORGANIZATION Millennium Travel and Hospitality Ltd will practice efficient and effective hiring and training procedures that will facilitate the attainment of the set objectives. Thus, Millennium Travel and Hospitality Ltd will encompass the right staff with the right leadership skills to make sure that the company achieves success. The care and compassion during the selection of candidates will provide this company success (Kao, 2010). 4.1 Management Team Millennium Travel and Hospitality Ltd Organization Chart Figure 1: Management chart 4.1.1 Chief Executive Officer/ President The success of organizations in the modern business panorama largely depends on managerial leadership of the Chief Executive Officer (Enz, 2009). The CEO will clarify the Millennium Travel and Hospitality Ltd strategic intent by setting a clear vision. He will be required to build a strong organization; that is, come up with a common mission that drives both management and employees. In addition, the CEO will be expected to shape the organizational culture; that is, build values and believes that will shape the organization positively. The CEO will liaise with the executive and the marketing director, in order to enhance growth and profitability. 4.1.2 Marketing Director This individual will be entrusted with the role of ensuring that the company’s products are properly advertised. As such, this individual should have a marketing background, be social and outgoing. In addition, the applicant must have superb communication skills. He is also expected to have a good background of Adelaide City, in order to assist in identifying the right group of clients. The marketing director will conduct frequent meetings with the CEO and the Executive Manager, in order to discuss how Millennium Travel and Hospitality Ltd stand in the market. 4.1.3 Executive Manager This individual will be in charge of hiring, training, security and inventory control. These are all key responsibilities that will ensure Millennium Travel and Hospitality Ltd run smoothly and error free. As such, the candidate will be expected to have managerial background, as well as good communication skills. Having a background in travel and hospitality is a plus, but not necessary. 4.2 Management Team Gaps The management team will play a crucial role with regards to decision making. When getting new employees, the willingness and dedication as well as personal attributes and personality shall be placed first. 4.2.1 Employees (2) There will be two workers to ensure that there is always one staff in the office. The workers will be responsible for taking phone orders, organizing client’s meetings and supplying information regarding all the products. They should also update the executive manager on a timely basis. 4.3 Employment 4.3.1 Employment Benefits Millennium Travel and Hospitality Ltd employees will be given 13 paid holidays annually as stipulated in the Holidays Act 1910 (SA). The employees will also have 10 full vacation days. However, they must ensure that the vacation days are approved by the executive manager. Millennium Travel and Hospitality Ltd understand the importance of sick days since everyone gets sick. As such, the company encourages its employees to take 10 sick days. 4.3.2 Labor and Employment Laws Australia has several labor and employment laws aimed at protecting the employees and employers against lawsuits (Ntumy, 1993). Millennium Travel and Hospitality Ltd will therefore, abide by all Australian labor and employment laws. 4.3.3 Taxes Australian employers are required to keep records of all employees, in order to determine the tax returns. The company shall follow the Tax laws. Keeping good records will also enable the company to monitor its progress, prepare financial statements and keep track of deductible expenses (Lynn, 2007). 5.0 THE FINANCIALS The financial analysis for Millennium Travel and Hospitality Ltd will begin from the point of the initial investment of startup costs. Further, it will explain a 3 year financial projection for the sales revenue as well as related costs. Additionally, it will explore the net income of the investor. We will conclude by showing the profitability of the business with a break-even analysis. 5.1 Start-up costs Millennium Travel and Hospitality Ltd is easy to start because the initial investment required is low. The startup cost of Millennium Travel and Hospitality Ltd is $18, 200.   Table 5.1 Startup Costs Breakdown STARTUP COSTS Fixed Assets 3,000 Insurance 1,500 Inventory 3,000 License Fee 500 Marketing Expenses 1000 Rent 3,000 Store Setup 1,000 Stationery 200 Lodge Setup 3,000 Others 2,000 Total 18,200 5.2 Projection of a 3 year financial Statement The financial reports for Millennium Travel and Hospitality Ltd start from January 1st each year and end on December 31st. 5.2.1 Balance Sheet The Balance Sheet for Millennium Travel and Hospitality Ltd demonstrates the basic financial situation for the first 3 years. Table 5.2 Balance Sheet Millennium Travel and Hospitality Ltd BALANCE SHEET ASSETS 2014 2015 2016 Current Assets Cash and equivalent 8,500 10,200 12,240 Accounts Receivable 1,500 1,575 1,654 Inventory 9,000 12,600 17,640 Prepaid Expense 1,500 1,500 1,500 Total Current Assets 20,500 24,375 31,534 Fixed Assets Equipment 3,000 3,600 4320 Accumulated depreciation (300) (900) (1,400) Net property and equipment 2,700 2,700 2,920 TOTAL ASSETS 23,200 27,075 34,354 LIABILITIES AND OWNERS’ EQUITY Current Liabilities Accounts payable 750 788 827 Salary and Wages Payable 1,500 1,575 1,654 Payroll Tax Payable 115 120 127 Sale Tax Payable 550 578 606 Total Current Liabilities 2,915 3,060 3,214 Owners’ Equity Owners’ investment 20,285 20,285 20,285 Retained earnings 0 3,729 10,955 Total Owners’ Equity 20,285 24,015 31,240 TOTAL LIAB & OWNERS’ EQUITY 23,200 27,075 34,454 5.2.2 Sales Revenue and Costs Millennium Travel and Hospitality Ltd first year sales revenue is 160,000 USD or 13,333 USD per month. However, the sales revenue is projected to increase by 40% and 30 % respectively. The sales will be low at the beginning due to the fact that it is a start up business. As more people in Adelaide City know the business, the sales revenue will increase until the third year when it stagnates. Table 5.3 Income Statement Millennium Travel and Hospitality Ltd INCOME STATEMENT 2014 2015 2016 REVENUE Sales Revenue 160,000 224,000 291,200 Cost of Sales 96,000 134,400 174,720 Gross Margin 64,000 89,600 116480 Gross Margin % 40% 40% 40% EXPENSES Advertising 11,000 11,000 11,000 Depreciation 300 600 500 Insurance 1,500 1,575 1,654 Interest Expense 200 210 221 License Fee 500 500 500 Office supplies 600 630 662 Payroll Taxes 1,836 2,570 3,342 Rent 18,000 18,540 19,096 Salaries and wages 24,000 33,600 43,680 Telephone 1,200 1,260 1,260 Store setup 1,000 500 500 Lodge setup 3,000 1,200 1,260 Total Expenses 63,136 72,185 83,711 Net Profit 864 17,415 32,769 5.2.3 The statement of Cash Flow Table 5.4 Statement of Cash Flow Millennium Travel and Hospitality Ltd STATEMENT OF CASH FLOW 2014 2015 2016 OPERATING ACTIVITIES Net Income 864 17,415 32,769 Depreciation 300 600 500 Net Cash from Operating Activities 1,164 18,015 33,269 INVESTING ACTIVITIES Purchase of property and equipment 3000 600 720 Net Cash Flow from Investing Activities (3000) (600) (720) FINANCING ACTIVITIES Paid-in- Capital 20,285 0 0 Dividends to the owners 864 13,685 21,814 Net Cash Flow from Financing Activities 19, 241 (13,685) (21,814) NET INCREASE IN CASH 17.585 3,729 10,735 5.3 Break-Even Point of Sales The break-even sales point (Table 5.5) indicates when the sales profit margin can cover the fixed costs during the operation period. The three year break-even sales for Millennium Travel and Hospitality Ltd are $65,250, $62,013 and 63,673. Table 5.5 Break Even Sales Break Even Point Sales = Fixed Costs / Contribution Margin Ratio Break Even Sales Year 2014 26,100/40 %= $ 65,250 Year 2015 24,805/40 %= $ 62, 013 Year 2016 25, 469/ 40 %= $ 63673 6.0 CONCLUSION The proposed travel and hospitality company has been subjected to the most rigorous analysis, and it can be concluded that it can be viable under all realistic scenarios. This plan demonstrates that the venture is a solid new business based on real and exciting opportunities. From the market analysis, it is clear that the company has a chance to achieve and maintain a competitive edge through cost leadership, product, promotion, distribution and pricing strategies. The company will employ a cost leadership strategy to attract clients and outdo competitors. After determining the needs of the business, it is recommendable for this company to establish a strong management and operating plan that will enable it to run effectively. Though the short-term and long-term financial projections for this company are somehow conservative, they indicate that the proposed business will be profitable. Therefore, the return on investment will be extremely high. In general; Millennium Travel and Hospitality Ltd can be a great business opportunity. 7.0 REFERENCES Boone, L. E & Kurtz, D. 2011. Contemporary Marketing, 2013 Update. Ed: 15. London: Cengage Learning. Cameron, J. 1983. Year Book: Australia, Issue 67; Issue 1983. Australia: Aust. Bureau of Statistics. Dahlen, M, Lange, F & Smith, T. 2010. Marketing Communications: A Brand Narrative Approach. Hoboken: John Wiley & Sons. Dewar, D. M. 2009. Essentials of Health Economics. Massachusetts: Jones & Bartlett Learning. Dibb, S & Simkin, L. 1996. The Market Segmentation Workbook: Target Marketing for Marketing Managers. London: Cengage Learning EMEA. Enz, C. A. 2009. Hospitality Strategic Management: Concepts and Cases. Ed: 2. Hoboken: John Wiley and Sons. Hitt, M, Ireland, R & Hoskisson, R. 2010. Strategic Management: Competitiveness & Globalization, Concepts: Ed: 9.London: Cengage Learning. Kao, R.W. Y. 2010. Sustainable Economy: Corporate, Social and Environmental Responsibility. London: World Scientific. Lynn, J. 2007. Start Your Own Business On EBay. Ed: 2. California: Entrepreneur Press. Ntumy, M. A. 1993. South Pacific Islands Legal System. Hawaii: University of Hawaii Press. Shackley, M. 2012. Atlas of Travel and Tourism Development. London: Routledge. Woodside, A. G & Martin, D. 2007. Tourism Management: Analysis, Behaviour, and Strategy. New York: CABI. APPENDICES Appendix 1 Public Holidays in South Australia 1. New Year’s Day 2. Australia Day 3. Adelaide Cup 4. Good Friday 5. Saturday after Good Friday 6. Easter Monday 7. Anzac Day 8. Queen’s Birthday / Volunteers Day 9. Labour Day 10. Christmas Eve 11. Christmas Day 12. Boxing Day / Proclamation Day 13. New Years Eve Appendix 2 Owner’s Resume Personal Details Name: Date of birth: Email: Mobile No: Sex: Nationality: Career Objectives Leaning towards efficiency and effectiveness Education Course: Bachelor of Commerce (Finance) Institution: Leeds University Year of Graduation: July 2012 Experience St. Peters Hall Resident (May 2009- present) Training on time management, psychology and diversity issues Served as a peer leader to incoming students Logistics controller Leadership I have undertaken a leadership development program course under the sponsorship of Leadership International Skills Excellent communication skills, flexible, quick learner, reliable, time management and computer literate. Read More