Memo March 20, assessment of the best shirt machine, and restructuring the future strategy of the Canada’s Cleaners Incorporated (CCI) Recommendations: Burdock, Canada’s Cleaners Incorporated should buy new shirt machine, reschedule how employees are being paid and the cost of service per shirt. Generally, he should reevaluate the organization strategy and modify the current plan for the Canada’s Cleaners Incorporated. Short time to be done within a week’s time Immediately contact the Canada’s Cleaners Incorporated (CCI) team and addressee the noticed issue. It is mandatory that the team understands that need for a better service to the clients.
A good service to their customer will mean a better profit annually and an increased salary. However, poor service to their clients will mean closure of the firm. Therefore, a meeting should be arranged to curb this situation. Communicate with their clients via their personal contacts in a form of advertisement, telling them that new services that will lead to a higher quality job is about to be implemented. This will give hope to all the affected customers. Medium or long term-from a week to four months 1.
Make clear of what all the employees should do in the farm and even make a recruitment of more employees to replace the Moms and Pops who were earlier own sacked. At the pressing plant, it should be noted that accuracy should be adhered to in order to give out a better service. 2. Upon adherence of all rules and regulations, the employees will be rewarded, hence be made to note that the administration has so far appreciated their efforts. Feedback control It is important to monitor the feedback of the customers continually.
This will be a measuring line to whether the factory is gaining customers’ confidence or not. Contingency plan If the employees choose to ask for an upgrade in terms of salary, a plan should be made to counter that. Either, employees should be told to give the firm a recovery time, or they should be motivated by several rewards. Executive summary Canada’s Cleaners Inc-executive summary Burdock the owner and the president of the Canada’s Cleaners Incorporated has noticed that a customer has complaint over poor service. Burdock understands that his firm gives out the best services in the country and at a cheaper price.
However, since complain has been made, it is necessary that the incident should be evaluated and then a preventive measure be staged, so that the same should not be hard in future. Problem statement There is a need to sasses the best shirt machine, and restructure the future strategy of the Canada’s Cleaners Incorporated (CCI). Implementations and Recommendations: Short time to be done within a week’s time Immediately contact the Canada’s Cleaners Incorporated (CCI) team and addressee the noticed issue.
It is mandatory that the team understands that need for a better service to the clients. A good service to their customer will mean a better profit annually and an increased salary. All clients value what they are given with their prices notwithstanding. Customers are always right, and therefore they should be considered highly if the business has to grow. Generally, there is need for the company to leverage the consumer insight hence give their best. Changing the machine they are using is the only plausible solution since the current one is a bit old. Communicate with their clients via their personal contacts in a form of advertisement, telling them that new services that will lead to a higher quality job is about to be implemented.
Once customers are given a poor service, they can destroy the all future of the company since they will go around spreading the bad experience they had. Therefore, it is better to let them know that the administration took note of that incident and that they have rectified the situation. This will give hope to all the affected customers. Medium or long term-from a week to four months a.
Make clear of what all the employees should do in the farm and even make a recruitment of more employees to replace the Moms and Pops who were earlier own sacked. At the pressing plant, it should be noted that accuracy should be adhered to in order to give out a better service. This may take time because there will be a need for the employees to be trained again. b. For this to be implemented with less effort on the management team ever, the meeting should be called.
After which, the Burdock, who is the president and the owner of the company, together with his executives should make the employees to understand that a change is about to strike and that all employees should adhere to new rules. Employees also should understand that if they are not ready to stick to the new rules, or else get sacked. c. Upon adherence of all rules and regulations, the employees will be rewarded, hence be made to note that the administration has so far appreciated their efforts.
Since the company is after the best service, it is of no offense if they start by rewarding employees after which they will be given a better salary. The company is on a decline scale, bearing in mind that the machine they are using is of old model and so it does not give the required service to the customers. Secondly, some are using their domestic ma chine to press their shirts, and so if they cannot be encouraged to come back for better services, they might opt to go in and use their own machines.
Long term- This will run within a week to completion of the project pertaining the buying of a better machine. Mr. Burdock should note that buying a new machine does not solve all the problem of quality service. There is a need of setting new prices and so customers should be told about it. Generally, a better machine will call for an increased expenditure in things like repair, training employees in using the machine and the obvious maintenance of the ma chine.
In addition, since people m are used to the $ 1.29 to $3, then this will need a proper evaluation. The immediate competitor when the new ma chine will be bought might be the Careful Handy Laundry located in Toronto. Luckily, they charge more higher, that is $5. Using that, the company could reschedule their price to slightly more than $3, which should be implemented within several months after the purchase of the new machine. Mostly, it takes time for clients to adopt the higher rates hence they require adequate time.
As the customers adjust, the employees also should be given time to adjust and fit into the new working environment. After which the management will heighten their salary a bit higher so that they cannot be discourage to the extent of quitting their job. Control and feedback To ensure that the Canada Cleaners’ reputation is well maintained, there will be a need of reporting the customers’ feedback to the managerial team. Therefore, a feedback channel for instance a suggestion box should be made to mainly carter for the clients.
Alternatively, a customer service representative should be put at the inquiry just to take care of the report of the customers, and then direct them to the manager. In so doing, the needs of all customers will be addressed fully. Contingency plan Mr. President should understand that not all the employees would be happy with his new management criterion. Because of that, he should be prepared of the certain. For instance, he might be thinking that by introducing a new ma chine to the firm ids a food idea.
However, some employees might be rigid of change and so they might walk out. Therefore, in such a situation, he should be prepared with equally skilled personnel who might come in a take over the cap that the previous employee might have left behind. They hourly work pay of the contract employees and the permanent employees should be adjusted to a bit lower rate. This will give room for the company to get the best machine and implement it. Again, before the machine is bought, it is wise to note that the machine should be put to test or be exhaustively evaluated so that the company should be sure of getting profit and not lose.
A brief calculation should be made concerning its installation, maintenance, and training of employees on how to use the newly bought machine. After which, the administration should ascertain if they are up to making profit or loss. Work Cited Porter, Shwanta and Elizabeth, M. A Crasby. Canada’s Cleaners Incorporated. Incorporated: 2001.