10, 09, 2010Question 1In this case, there are a number of challenges that the receptionist faces especially with regard to the visitors of the hotel. The female receptionists have a more daunting task since they are forced to dress in sexually appealing clothes and make-ups (Boella 2005). The female receptionist role is therefore prone to sexual harassment from male visitors. Another challenging aspect of the receptionist role is the kind of treatment that they should give to the hotel’s visitors. In most cases as evident in this case, the more friendly the receptionist (mostly women) the more prone to sexual advancements from the male visitors.
As apparent in this situation, female receptionists are forced to appear moderately friendly and less responsive to the visitors’ compliments before their intentions are fully deciphered. The other evident challenge in the course of receptionist duty is how to react or cease visitor’s unwanted sexual advancement or harassment. Because of the kind of dressing and reception that is demanded to be shown to visitors who are customers of the hotel, it is always very challenging to counter the consequences.
In some instances, the visitors cross their boundaries and hence cause emotional harm to the receptionist who is acting friendly. Mr Abubakar in this case is seen harassing receptionists by actions and words because of his money and relation to the hotel. Question 2Sexual harassment can be actions and words that are wrongfully addressed to a person (especially women) in a way that is improper and abusive in nature. These words and actions are usually illegal and one can be charged in a court of law. It is naturally wrong for anyone irrespective of the relation with a person to utter words or act in a manner that demonstrates unacceptable sexual advancements (Martin 2001).
There are several instances in this case study that can be used to justify that Mr Abubakar is sexually harassing the receptionist. The actions and words of Mr Abubakar clearly demonstrate sexual harassment and degradation. The use of words such as miss prim and proper’ and ‘cheeky face’ and ‘sexy eyes’ is an indication of sexual advancements that are not invited.
The actions of Mr Abubakar also add on sexual harassment, this is evident when he touches the receptionists without their consent. This actions and words uttered by Mr Abubakar justifies that he is illegally harassing the female receptionist in the hotel because he is seen as one of the major customer of the hotel. He also uses his money to dignify female receptionist in the hotel, this is a clear pathway to sexual harassment that follows the degradation. Mr Abubakar thinks that because he is one of the major customers of the hotel, the rules of the hotel and even human dignity should be bent for his sake (Swain 2002).
Mr Abubakar solicit women with gift and money in order to get beyond the boundaries vividly demonstrates signs of sexual harassments that the hotel receptionist have lived with, most of the female workers of the hotel have given in to Mr Abubakar approaches and abuses because of his money. The actions of Mr Abubakar has forced female receptionist in the hotel compromise their dignity and personal principles, he abuses these female workers because of the compromise that his money has created.
This is a clear sign of sexual harassment that the female receptionists of Goldmark Hotel have learnt to tolerate and accept.