In general, the paper "Drivers of Change at Coles Supermarket " is a great example of a business assignment. It is evident that the Coles supermarket has experienced a significant number of changes. The fundamental reason for the changes in the supermarket is to improve the performance of the supermarket. With new management in place, the supermarket has undergone a series of transformation with the aim of increasing productivity and output in an increasingly competitive retail sector. However, various drivers have played a crucial role in influencing changes in the supermarket. These drivers are both internally based as well as external forces.
Internal factors were based on the challenges that affected the operations of the supermarket. They are ingrained in the business model and the internal management model. On the other hand, external drivers are ingrained in the changes in the retail sector. They are factors that influence the key decisions made in the supermarket. Changes in customer needs and competition within the retail sector are part of this external drive. A critical analysis of these factors will reveal the reason for the changes in the operations in the supermarket.
Internal drivers Various aspects or operators have played a crucial role in Cole supermarket’ s change. Key among them is the poor performance of the supermarket in the retail industry. In particular, the supermarket’ s management had failed in formatting strategies that were geared toward improving the productivity of the supermarket. They embraced a bureaucratic management style where critical decisions undermined the primary goal of the supermarket. The management style adopted was not geared toward improving service delivery to the customers. Consequently, the level of output in the supermarket was not satisfactory.
The operations in the supermarket were quite dysfunctional, and it was chiefly through a chance that the supermarket could realize improved production. Further, the dissatisfaction of employees in the supermarket contributed to the changes in operations at the supermarket. The fact that workers’ needs were not catered for by the management meant required the supermarket to undergo a management overhaul. Consequently, the supermarket was to undergo a reform process to increase the level of output and increase its market share in the competitive retail market.
Thus, the poor performance of the supermarket necessitated a drastic change in the operations of the supermarket. External drivers There were some external drivers that necessitated a change in the operations at the Cole supermarket. Key among them is the competition in the retail sector. It is evident that the supermarket used to perform poorly, and this threatened its future operations. While other supermarkets in the retail industry had a satisfactory performance, Cole supermarket was struggling in the same sector. In particular, the business model adopted by the supermarket’ s management failed to increase the productivity of the supermarket.
Consequently, the supermarket failed to realize the expected output. Moreover, changes in the customer need necessitated a change in the supermarket. Customers were in need of a communication system where they could relay information to the management concerning the operations of the supermarket. Consequently, it was necessary to formulate appropriate changes to meet the needs of the customer. In particular, the supermarket required making frantic efforts to understand the needs of the customers (LAWTON, 2007). Thus, the changes in the supermarket were geared toward satisfying the needs of clients in the retail sector.
ReferencesLAWTON, T. C. (2007). Strategic management in aviation: critical essays. Burlington, VT, Ashgate.