Essays on Improving Service Outcomes and Public Value in the US Case Study

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The paper "Improving Service Outcomes and Public Value in the US" is a great example of a management case study.   The general idea of improving outcomes and public value has been attracting attention in its call for public servants to ensure the deliverance of ‘ public value’ . This concept has attracted attention across the globe since the need of public servants to show distinctive public service to deliver distinctive outcomes in their actions came into the limelight. This general concept improving outcomes and public value has a strong normative appeal (Martin & Greg, 2006).

However, the concept is complicated empirically when viewed along the lines of continued irresponsibility of public service managers, poor policy formulation, and the dominant lack of staff accountability. All these issues hinder the quality of outcomes and public service. However, outcomes are viewed as the core of all public services. Outcomes as an Engine of Change Commendable changes aimed at improving the value of public service can be sparked by a bringing successful re-evaluation of outcomes. This is possible through uncovering innovations resulting from assumptions of inherent assumptions that are typical of many public services.

For example, the security departments have developed various innovations aimed at improving police patrolling. Most police departments, for instance, have introduced community policing that help police in enhancing patrolling public spaces thus improving its value and ensuring reassurance to the public. The need for the heightened and improved value of public services has stimulated support for ideas that and innovations that guide public service officers to improve their service delivery. However, it is understood that the growing demand for the high value of public services may be limited by poor reforms and implementation.

The privatization of prison services in the United States, for instance, is a reform that came up the early 1970s is viewed to have threatened the entire idea of public value (Martin and Greg, 2006). Although privatization of this sector is viewed to be efficient and effective, most critics argue out that it poses serious challenges on issues such as safety, justice, rehabilitation, and legitimacy. Although poor outcomes in the public sector can be blamed on irresponsibility and poor accountability of public sector officers, other factors such as training and motivation would be considered a major challenge that results in the poor value of public service. The Corporation for National and Community Service (CNCS) for example funded research on identifying various ways with which youth corps would be helpful in enhancing the expansion of education, unravelling issues of unemployment, and their civic engagement and finding opportunities for economic growth.

Other innovations such as Engaging Veterans with Disabilities Initiative launched in the year 2010 was crucial in ensuring the value of public service outcomes through effective recruitment and incorporation of veterans with disabilities as volunteer members in the public service (CNCS, 2010).

This is crucial since it makes the entire concept of improving outcomes and public service and all-inclusive idea. Another very hypothetical belief on how reassessing and reconsidering outcomes may enhance fruitful innovation in the public sector is rooted in education. Today, almost every institution of learning is developed based on the very assumption that knowledge is relayed to students in structures with physical buildings running on a certain specified length of time and operating under regulated curriculum to ensure that students acquire age-appropriate grade levels.

However, critics ponder the question of whether such assumptions of full-time learning and the mix of schooling and working are more effective than online delivery of education. The point that students would get better knowledge and prepare themselves for future lives if education is delivered differently is unavoidable. Therefore, public service managers can derive methods and strategies for innovative ideas through examination and critically evaluate the assumptions that underpin each of the outcomes for a given public service.

Reference

CNCS. (2010). Stories of Americans With Disabilities in National Service. New York. Retrieved

28 March, 2013, from http://www.nationalservice.gov/pdf/factsheet_disability_stories.pdf

Cooper, B. and Pitman, R. et al., (2006). Delaying the international spread of pandemic

influenza. PLoS Med, 3:e212.

Curtis, M. (2011). Affirmative Action in Medicine: Improving Health Care for Everyone.

Michigan: University of Michigan Press.

Martin, C. & Greg, P. (2006). Unlocking Public Value: A New Model For Achieving High

Performance In Public Service Organization. New Jersey: John Willey & Sons.

Ronald, M. et al., (2011). Changing the U.S. Health Care System: Key Issues in Health Services

Policy and Management. New Jersey: John Willey & Sons.

Stacey L. et al. (2005). The Threat of Pandemic Influenza: Are We Ready? Workshop Summary.

Washington: National Academies Press.

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