The paper 'Change Management at Wilder Department Store" is a good example of a management case study. Change is considered to be fundamental to any organization that highly focuses on success especially within today’ s globally competitive business environment. It is for such reason that organizations are adopting change management processes within their working systems. According to Markus (2004), change management is defined as the systematic approach adopted by the business so as to deal with change both from an individual and organizational perspective. Change management focuses mainly on three aspects namely; adaptation, controlling, and effecting change. 1.1 Background information of Wilder Store Department Wilder Departmental Store is a business involved in the sale of hundreds of bicycles (bikes).
Over the years, the departmental manager George Nolan expects that the sale staffs are able to catch up on recordkeeping details especially during the month of December when there are higher sales as compared to other months. The departmental store is devoted to selling bicycles both by cash and on lay-by methods. The store has two identifiable purchases namely; purchasing boxed bicycles that are not assembled or purchasing bicycles that are assembled at an extra charge of $12 which involves a delay time of about two weeks (Hendry 1999).
In addition, a customer seeking to purchase an assembled bike should periodically check on its progress through a phone call. The bicycle department was moved next to the sporting and toy sections with the aim of increasing sales within the department. 1.2 Scope The purpose of the report is to show how change can be effectively managed in an organization using Wilders Department Store as a reference case study.
The report will begin by identifying problems revolving around the management of the store, their causes, and symptoms. It will further analyze and assess the need for change and identify strategies of implementing such change. 1.3 Objectives The following objectives have been applied in analyzing Wilders Store Department's need for change management. To determine the symptoms of possible problems experienced in the store. To identify the problems experienced in the management and operations of the store as indicated by the symptoms To analyze the causes of the problems identified using relevant theories and diagnostic models.
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