The paper 'Observed Real-World Business Process - Formula One" is a great example of a business case study. The following report takes an in-depth analysis of the aspect of quality in relation to Formula One. The paper initially focuses on two tyre changing process (the 1950s and 2013) and later on focuses on an improved tyre changing process based on my observation. Formula one is a single seat Auto racing competition and which was started in 1950. The term ‘ Formula” refers to set rules that all the participants’ must follow. F1 consists of a series of races known as Grand Prix and which are held throughout the world.
The final results are analyzed based on a point system so as to determine two champions (F1 driver & F1constructor). Process Map 1 PIT STOP IN THE 1950’ S The driver waits in the car departs Drives into the lane & stops Jack operator jacks up the front lower the car Tyre man changes the front tyres on both sides Fuel man refuels cleans spillage cleans the windshield The process map shows the entire activities that go into the changing of the tire back in the 1950s.
The entire process of changing the tires and refuelling among other activities takes 67 seconds to complete and only four people are involved in the entire process. The driver drives into the pit stop and waits in the car and later on departs after the servicing has been completed on the car. The second person is the jack operator who jacks up the front and the rear part of the Ferrari (Canuck, 2014). The third person is the tyre man who changes both the front tyres.
The last person involved in the entire process is the fuel man who is responsible for refuelling the Ferrari, cleaning the spillage and later on cleaning the windshield to enhance better vision for the driver. Once all this is done, the driver, later on, departs from the pit stop to proceed on with the race. Improved Process Map 2 PIT STOP IN 2013 The driver drives into the lane and brakes engages the first gear departs Lollipop man signing the brake signing the first gear lifts the sign Jack operator Jacks up the car lowers the car Tyre changer Removes the nuts Fits the nut Tyre carrier 1 removes the old tyres Tyre carrier 2 fits in the new tyre Other mechanics make other adjustments to the car The improved process map involves seven people who work at super-speed to complete the entire process in just four seconds (Canuck, 2014).
The Lollipop person is responsible for the signing in the brakes and gears for the Ferrari and he is also responsible for allowing the Ferrari to leave once all is done. The jack operator is responsible for lifting up and lowering the car to facilitate the changing of the tyre.
The tyre changer takes charge of changing the tyres of the car. The tyre carrier one and two are responsible for replacing with the old tyres with new ones. Other mechanics are there to ensure that the other parts of the car are in good condition and make any necessary adjustment.
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