The paper "Inchcape Working Time Policies in the United Kingdom " is a perfect example of a business case study. British business organizations are increasingly becoming aware of the significance of work-time balance and business policies in management. The dynamic nature of the national and international economies coupled with the fast-paced business environmental factors compels many employees to work for long hours. Understanding that the United Kingdom is an advanced economy, customers often expect to get services at their own times, forcing many employees to work extra hours. Most UK organizations have, however, become much cognizant of the business case for working time policies. The contemporary thinking is that providing guidelines and regulations pertaining to employee working time helps improve work-life balance for the business, employees and other stakeholders.
Working time policies, therefore, are time guidelines, and long-term actions that help to guide the decision making and operations of an organization to ensure such factors consistency in decision-making, equity in the organization's activities and Consistency in the relationships with stakeholder. Inchcape is one of the UK organizations with efficient working time policies. Executive Summary Inchcape is one of the leading car retailers in the United Kingdom operating across 26 world countries, including Hong Kong, Australia, and the United Kingdom.
It's main headquarter is in London, United Kingdom (Inchcape 2015). The company operates in a multi-brand integrated retail business model with partnerships from different car companies like Lexus, Subaru, and Toyota. Inchcape’ s vision is to be a world-class automotive retail organization that is customer-centric and sales oriented. This requires the management’ s commitment across the business levels at every point of customer relations and brand partners. Therefore, a long-term program of behavioral change makes an important element of Inchcape’ s customer journey.
Its core purpose is to create a great customer experience for all its brand partners while maintaining its core values for satisfaction and success.
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