THE COMMUNICATION PROCESSCASE STUDIESCASE 2The information is too inadequate for such an important agenda. Valos ought to have gathered extensive information particularly concerning the reasons for rescheduling the timetable and the impact it could have created to the company and the workers. She also ought to have explained how any problem that arises as a result of the changes can be addressed among other important issues. Valos’ choice of communication was no appropriate. She ought to have initiated the communication through a written notice before convening the meeting. In so doing, the workers could have attended the meeting knowing what was expected of the.
Furthermore, they could have organized themselves for questions on matters that need clarification. To be even more effective, Valos could have prepared a report concerning the new policy and issue it to the workers before the meeting. All in all, adequate time ought to have been set a side for this important agenda, and not a few minutes just before the knock out time. Valos wanted to communicate a new policy requirement to her employees. She wanted the receivers to understand and perhaps accept the reasons for introduction of the now policy requirement concerning changes on working hours.
She however did not seem to understand the implications of her policies to the workers. She cared less about their feelings and reaction. That is why she never bothered to allocate enough time for questions. In addition, the massage should have been made accurately and clearly. For example, by just stating that “I have been told…” leaves the receiver with a question of who had told her, a questioned that is not answered.
She also ought to have stated the exact date of commencement of the policy instead of passing a general statement that “new hours will come into effect from the last Monday in February”. Finally and very important, the receivers were not given opportunity to communicate their feelings and reaction. Closing of the session was so unreceptive and seemed to discourage questions. CASE 1George wanted to inform Rhoda that she was sleeping on her job, since she always presented the reports when it is too late. He wanted her to improve so that the delay can stop causing more harm to the business.
Apparently, the approach that George had taken shows that he was not aware or was ignorant of how the feeling of Rhoda could influence her reaction. He approached her in an awkward and arrogant manner, making her to retaliate by responding arrogantly and by giving lame excuses on her failure. The timing of the communication was totally wrong and must have contributed to the undesirable exchange of words. George could have sorted the matter in a more formal manner particularly by convening a meeting whereby issues could have been discussed in length.
In a formal set- up, discipline and respect is likely to prevail, reducing the chances of communication breakdownPhrasing of the words was totally misplaced and could have attracted rebellion from the receiver rather than solution. Instead of explaining to Rhoda how harmful it is to delay the reports, he uses unrespectable language by asking her “Don’t you know that it is costing money because you are holding up billing? ” That’s why Rhoda responds arrogantly by stating that she had been busy.
Rhoda perhaps feels like her boss is attacking her pointlessly and responds rebelliously. Although the method gives the receiver an opportunity to give her side of view, the receiver does not completely reveal her feelings.