The paper "Communication Process in Organisations" is a good example of business coursework. Communication holds prime importance in business and daily matters as it helps to understand what the other person has to do. It is important that the communication process is complete and clear as it will decide the manner in which the listener will act on it. It is important that people listen to the message which is communicated as it has a bearing on the outcome. Communication is a process “ where a message is passed on from the speaker to the respondents and the respondents react by constructing meaning out of the message communicated, responds to the speaker and does some non-verbal gestures so that the speaker understands that the message has been properly communicated” .
(Emmert, 1994) This entire process helps to enhance the way in which communication took place and helps the receiver to retrieve the message completely. Listening thus forms a very important part of any communication process to take place. “ It helps to communicate the idea from the sender to the receiver and gets completed it the results are as desired” .
(William & Stella, 1991) The importance of communicating clearly can be achieved by “ active listening and understanding what the other person communicates and respond to him” . (Emmert, 1994) This will help to build “ trust, respect, reduces tension and creates a conducive environment” . (Nicholas, 2003) This helps to understand the message clearly and enables to interpret the message clearly. It will also make the listener understand what is expected of them and the areas they need to work on individually. A study was conducted to find out the ways in which communication can be improved.
The findings reveal that “ people who are skilled and possess good reading skills are usually seen to be a good communicator as both of them depend on the same language processing skills” . (Berger, 2008) This highlights that concentration and interpretation become important and learned individuals are better placed to do so. Communication process thereby gets influenced by many factors which tend to be either positive or negative. Organisations need to ensure that the factors be positive as they will help in the communication process. One factor which affects communication is the medium through which communication takes place.
This thereby affects the manner. For example, when a face to face communication takes place then both the speaker and the listener is able to communicate in a better way and solve all the queries at that time. This thereby provides a positive effect and affects communication thereby taking it to higher levels. A study on the same direction points out that “ communication gets affected by the medium and in higher status person the process is better because that person has access to a different medium of communication” .
(Anne & Bochner, 1977) Thus the medium acts as a vital component and effects both in the positive and negative way. A factor which has made communication effective is the internet. It has enabled the communication process to be fast. Executives and companies can communicate with the needy online via the web which enables face to communication and all the queries related to it can be solved there.
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