(University)AbstractThis report addresses the development of Blended Learning (BL) Technology in Department of Work and Pensions (DWP) within the wider context of the wider research issue of how effective learning takes place. An evaluation has been conducted of Chartered Institute of Personnel and Development (CIPD) learning theory, e-learning and BL literature. Primary research has been undertaken by surveying a sample of staff. Findings from primary research identifies that staff do not feel equipped to perform in their job role, despite a huge investment in a range of modernised BL products and whilst the DWP aspires to transform 40% of its training delivery into e-learning by 2008, the research identifies that 80% of staff have not undertaken e-learning in the last 12 months.
The research also finds that 58% of staff are not aware of the Learning Modernisation Programme (LMP) the DWP’s investment towards twenty first century learning. Central to this approach of facilitation is the need to convince staff that e-learning is not ‘training on the cheap’. Rather, e-learning is about effective access to learning and knowledge. CIPD research has illustrated the shift from instructor-led training activities to work-based learning, which both encourages and supports learners (CIPD, 2007)Within the last three years, the DWP has invested £43,278 million pounds in adopting a shared service model.
A study supported by IES Research states”Shared Services is an increasingly common organisational response to creating more efficient service delivery. The Department has met its headcount reductions through cost savings brought about by aligning the HR, Finance and Payroll functions within the organisation. The key driver for this has been the implementation of a new HR and Payroll software package known as Resource Management (RM).
The Department has invested a further £1 million pounds in the RM system and significantly, here £9 million towards a Learning Modernisation Programme. This in turn changes the way in which staff training will be delivered, introducing a ‘blend’ of modern delivery methods. This research report looks at drawing up ‘best fit’ recommendations as the Department moves towards a programme of modernised learning. Introduction “Employees do not learn solely from courses, they learn all the time; they are learning from work, at work and by work”.
CIPD, (2002). There are many new approaches to training and this report aims to explore the CIPD position on 21st Century training methods and how they are in use within the organisation in which I work. The Department for Work and Pensions (DWP) was created on the 8th June 2001, when the recently re-elected Prime Minister announced that sections within the former Department for Social Security, Department for Education & Employment, and Employment Services would be merged. It is an amalgamation of the former Benefits Agency and the Employment Service.
The DWP is a large public service organisation comprising of approximately 130,000 employees, which makes up a one third of the home Civil Service. The DWP is responsible for the government's welfare reform agenda, delivering support and advice to people of working age, employers, disabled people, pensioners, families and children. It is made up of a number of executive agencies including Job Centre Plus.