The paper 'Managing Workplace Incivility' is a great example of a Management Literature Review. Conflicts are inevitable and they often happen in organizations. When people interact, there are chances of disagreeing and hence conflict. The best thing is to have effective conflict management strategies so that things can continue running properly. When a conflict occurs in an organization, it is imperative to address the issue appropriately, instead of addressing the people involved in the conflict. There are different forms of conflict that could occur in an organization. They include interpersonal relationships within the workplace, unclear definitions of roles and responsibilities, lack or inadequate resources needed to effectively execute duties, and conflict of interest.
Whichever the case, there is a need for the implementation of proper conflict management strategies to resolve the conflicts to avoid the negative effects that could come along with them (Chen et al. , 163). This piece of paper will critically examine the concept of conflict management in an organizational context and various issues associated with it. The paper will highlight principles and theories of conflict management and how they apply in real life or in practical organizations. An analytical discussion of the conflict management principles and theoriesVarious conflict management principles and theories have been put forth as a way of understanding the concept of conflict management.
According to Ellis, Sara, and Brandon (376), conflicts are not necessarily a bad thing. This is more so since in the event that they are resolved in an effective manner, they could play an essential role in eliminating many hidden problems that come along with the conflicts. Some of the benefits that come when conflicts are effectively managed include enhanced understanding since the process of resolving conflict expands the awareness of people, giving them an insight into the manner in which they can attain their goals without demoralizing others.
There is also an advantage of better group cohesion since team members are in a position to develop stronger mutual respect when conflicts are resolved effectively. Conflict resolution is also a platform for improved self-knowledge. In most cases, conflicts push people to closely examine their expectations and goals; an aspect that allows them to identify what is significant to them and what they should focus on.
Chen, Xiao-Hong, et al. "Improving employees' job satisfaction and innovation performance using conflict management." International Journal of Conflict Management 23.2 (2012): 151-172.
De Wit, Frank RC, Lindred L. Greer, and Karen A. Jehn. "The paradox of intragroup conflict: a meta-analysis." (2012): 360.
Dexit, Meha. Theories of conflict resolution: An analysis. 2004. http://www.ipcs.org/article/south-asia/theories-of-conflict-resolution-an-analysis-1531.html
Ellis, Glynn, Sara McLaughlin Mitchell, and Brandon C. Prins. "How democracies keep the peace: Contextual factors that influence conflict management strategies." Foreign Policy Analysis 6.4 (2010): 373-398.
Lumineau, Fabrice, and Deepak Malhotra. "Shadow of the contract: How contract structure shapes interfirm dispute resolution." Strategic Management Journal 32.5 (2011): 532-555.
Mayer, Bernard. The dynamics of conflict resolution: A practitioner's guide. New York: John Wiley & Sons, 2010.
Ramsbotham, Oliver, Hugh Miall, and Tom Woodhouse. Contemporary conflict resolution. Lodon: Polity, 2011.
Spaho, Kenan. "Organizational communication and conflict management." Management-Journal of Contemporary Management Issues 18.1 (2013): 103-118.
Trombly, M. Robert, Comer, W. Robert and Villamil, E. Juanita. “Case III: Managing Conflict—The Case of the Faculty Stuck in the Middle.” Journal of Dental Education 66. 4 (2001): 533- 540.
Trudel, Jeannie, and Thomas G. Reio. "Managing workplace incivility: The role of conflict management styles—antecedent or antidote?." Human Resource Development Quarterly 22.4 (2011): 395-423.