The paper 'Crisis Management and Disaster at Fair Oaks " is a good example of a management case study. Fair Oaks is a fire and rescue company. It was established in 1957 and since then it has been providing fire protection and services that have been so vital during emergence cases. It has also been providing medical services to the businesses, residents and industry of Fairfax. Included in the group are volunteers who work alongside career personnel employed in the company. They are certified at all levels of dealing with emergence cases from the line officer, minimum staffing to the battalion chief.
Alongside its 1000 career personnel Fair Oak has a total of about 80,000 volunteers in its different departments and who come with a range of professionalism. They are volunteer first responders throughout the country. The deployment process is made fast and as smooth as possible through the pre-emergency planners who ensure that they have the required assets available and ready to deal with any emergence case. The company operates under section 501 (c) 3 which regulates the activities of not for profit organizations.
Since its main objective is not to make a profit but to provide emergency services to the communities it depends mostly on donations from the same communities in order to carry its functions more effectively. To assist those people with emergency social needs the company has its social needs registry which aims at addressing the problems from people with medical needs, that is, individuals with high-risk conditions of health that is either chronic or temporary and who can not manage for themselves in an evacuation or a shelter center. In addition, it also addresses the problems of the people who will require help or assistance in performing daily living activities and lastly it aims at assisting those who need care for will require care for and health condition monitoring.
To effectively deal with problems affecting the above category of people names and addresses from those who have medical needs are used by the company to communicate with people with medical needs especially during evacuation processes in order to provide them with adequate sheltering services and health care needs. Fair Oaks Fire and Rescue Company is a private company that was established to perform its activities alongside Fairfax County to provide the increasing need for rescue services that had been neglected for a long time. Individuals and teams within the organization perform various roles. This is necessitated by individual learning.
Individual learning is measured and controlled through evaluation. Learning helps to foster skills and knowledge so that the practical performance of the people undergoing through the training can be able to deliver quality services to the communities. Evaluation helps complete the total quality loop.
(Wahba and Bridgewell 1976) Without evaluation, no objects will be there on the way to measure and isolate the impact of learning. In an organization training or learning is taken as an investment and its returns on business should be taken as any other investment. Organizations that desire full benefit have to do their best to utilize all evaluation forms as much as they can in order to measure individual learning. To measure learning, learning can be divided into skills, knowledge and attitude. Acquisition of knowledge can be measured by tests and examinations.
These include the use of multiple-choice, open questions and oral examinations. To measure individual improvements tests can be administered in the beginning then the results are compared with later test results.
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