Essays on Performance Management System in the Child Safety Department in Queensland Government Case Study

Download full paperFile format: .doc, available for editing

The paper "Performance Management System in the Child Safety Department in Queensland Government " is a perfect example of a management case study.     The purpose of this report is to critically analyse the department of communities the Performance Management system in the Child Safety Department in Queensland Government for staff who work as child safety officers (CSOs). Employees in an organisation play an important role in the success of the organisation. An organisation, therefore, should conduct a continuous performance assessment to identify the high performers and the low performers and find ways in which they can motivate the low performers for them to perform better in the delivery of duties assigned to them.

Performance ultimately depends on the personal commitment of the people working in the organization. Managing the performance of staff at an individual level, obtaining regular feedback about staff satisfaction with internal procedures and management processes and monitoring organizational climate are all important dimensions of performance. For an organisation to be able to carry out the continuous assessment it should put in place a performance management system. The performance management system has proved to be a challenging and complex issue in a human resource department and child protection agencies in Queensland. 1.2 Scope of the report To analyse the CSOs performance management system (PMS) for the employees this report will focus on the experience the employee at the department of child safety who works at the CSOs level.

The CSO role is to be in the front line to ‘ protect children and young people who have been harmed or who are at risk of harm, and secure their future safety and wellbeing’ (Department of Communities website 2011).

All new CSOs regardless of tenure must attend CSO entry-level training within the first month of appointment. On appointment, the CSO must be on restricted duties until they have completed phase 2 of the CSO entry-level training. 2.0 Background and Description of the Organisation 2.1 History, nature and structure  of the organisation The Department of Communities is dedicated to endorsing and sustaining brilliance in the delivery of human services to the people of Queensland. The department of communities was established in August 2009 and it was formed as a result of merging several government departments.

The child safety department lies under the department of communities. The department of child safety was formed in 2004. The main aim of the department was to participate in response to the recommendations of the crime and misconduct commissions report (CMC) protecting children: an inquiry into abuse in foster care. (Crime and Misconduct Commission Annual Report 2004– 05) The CMC recommendations placed a strong focus on improving outcomes for the children and young people who are harmed or are at risk of harm. One particular aspect of the reforms has been the implementation of a range of performance management strategies aimed at monitoring the performance of the child protection system and aligning its performance systems to portfolio reporting requirements.

The department is accountable for defending children and young people at danger of harm and whose guardians cannot offer sufficient care for them. The child safety services work intimately with non-governmental and the government partners in order to attain the department’ s main goals.

References

Baker, N 2010 ‘Employee feedback technologies in the human performance system’, Human Resource Development International, vol 13, no. 4 pp 477-485.

Crime and Misconduct Commission Annual Report 2004–05 Retrieved from http://www.cmc.qld.gov.au/data/portal/00000005/content/51853001132192017793.pdf

Cronbach, J & Meehl, E 1955, Psychological Bulletin, 52, 281-302.

Department of Communities website, 2011 Retrieved from http://www.communities.qld.gov.au/childsafety

Department of child safety website, Retrieved from

http://www.communities.qld.gov.au/gateway/about-us/our-organisation

Dutton, E 1996, Strategic agenda building in organizations, New York University: New York.

Ferdindard, f 1999, Coaching for Improved Work Performance Mc Grawhill: New York.

George, T at el 2002, Essentials of Corporate Performance Measurement, John Wiley & Sons, New Jersey.

Joppe, M 2000, The Research Process. Retrieved October 7, 2011, from http://www.ryerson.ca/~mjoppe/rp.htm

Kirk, J & Miller, M 1986, Reliability and validity in qualitative research, Sage Publications: Beverly Hills.

Latham, P. "The Motivational Benefits of Goal-Setting." Academy of Management Executives 18, no. 4 (2004): 126–129.

Smith & Kendall 1963, Re translation of expectations: An approach to the construction of unambiguous anchors to rating scales. Journal of Applied Psychology, 47, 149–55.

Suen, K 1990, principle of Test Theories, Lawrence Erlbaum Assoc Inc: New Jersey.

Download full paperFile format: .doc, available for editing
Contact Us