Essays on Emotional Intelligence or Emotional Quotient Literature review

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The paper "Emotional Intelligence or Emotional Quotient" is a great example of a business literature review.   Critical aspects of a company lie on production, efficiency and leadership, so in hiring employees, and employees’ EQ is more critical since the higher an employee's EQ, the more likely they will achieve high levels of job performance. Introduction Emotional Intelligence or Emotional Quotient (EQ) has now become a very critical factor in the workplace today. More than just smart heads and high IQ people, companies and businesses today takes more than just desks, ledgers, machines and materials to make a business work.

More than anything else, businesses need people. People are needed to make a company grow, people who are working together, not necessarily on the same department or in the same building, but people pulling together so that the organization operates efficiently and can continue running the business. But sometimes, people are being funny or uncooperative. They do not pull or group together, and sometimes fail to manage their full share of the load. The study of Emotional Intelligence (EQ) is important and useful especially in businesses because it tends to analyze and identify why people do what they do, think as they do and think as they do; with their abilities, motives, disappointments, ambitions, queer streaks.

More than just their minds, people with high EQ has a strong ability to use their senses and do creative thinking which enables them to work more efficiently and a personality to get along with which is fit to become a good leader. These people fit into workgroups and high memory of personal details that make them understand another person much better. With more and more companies adopting the EQ test and used it as the basis upon hiring their employees, we have to know if this is really effective.

Is high EQ more preferable than high IQ? It is said that The higher the employees’ EQ, the more likely they will achieve high levels of job performance. The lower the EQ, the lower the chance of good job performance. Literature Review According to Joshua Freedman (2006): “ World-leading organizations, including the US Air Force, American Express, 3M, and Motorola, are adopting EQ practices into organizational development and human resources.

Likewise, leading educators, hospitals, psychologists and coaches are using EQ tools to create positive results and meet pressing educational, family, health and social needs. This became so because EQ has increased in practical value that today, it has a significant role in business operation and in training for business careers. ” (pg. 2) EQ test is useful for the employer, to have as detailed as possible knowledge about his company’ s human forces or social forces in business. According to Liard and Liard (1979), business life has to be efficient, has to be competitive and also has to show a profit.

A practical person in business should understand these forces and cooperate with the best of them. The value of high EQ that fills in the human nature of business life will make it easier, quicker and more successful.


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Goleman, Daniel. (2005). Working with Emotional Intelligence. Microsoft® Encarta® 2006 [CD]. Redmond, WA: Microsoft Corporation, 2005.

Herrera, Lexi. (2006) EQ Predicts A Lawyer’s Success Better Than IQ. The Complete Lawyer [online]. Vol. 2 Num. 5. Retrieved April 26, 2007 from:

Liard, D and Liard E. (1979). Practical Business Psychology. Tokyo Japan. Kogakusha Company, Ltd.

Microsoft Encarta. (2006). Theory of Intelligence [Electronic Version]. Retrieved April 26, 2007 from Microsoft Encarta 2006 database

Morato, Eduardo. (2007) Where are MBA Programs Going?. Business Monday Daily Inquirer. Volume 22/No. 38

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