Essays on Critique of a Hotels Perceived Performance in the Context of Facilities Management Case Study

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The paper 'Critique of a Hotel’ s Perceived Performance in the Context of Facilities Management" is a good example of a management case study. Business objectives as well as processes survive and operate for the reason that they are mainly offering a service that is meaningful and effective to their customer. Basically, for effective services, the expectations, as well as perceptions of the customers, have to be considered and met so as to offer a fruitful service delivery result (Tucker & Smith, 2008, p. 196). Equally, the customer's reviews and perceptions of the facilities of the organization are of great significance, given that it determines the operational as well as strategic organizational objectives, and as a result offers the added value required to realize customer satisfaction.

For hotel business, customers are the most desired persons, and their inaccessibility will connote that the hotel does not have a market for its services, no income, no survival due to lack of profit. For businesses to become successful these days, they must satisfy the needs of the customers in terms of facilities and services. Therefore in the facility management environment, assessment of customer requirements depicts the ability of the hotel to offer quality services, their service delivery effectiveness, as well as overall customer satisfaction.

At every level of facilities management, Enoma (2005, p. 428) posits that combining activities as well as resources are exceedingly important for the success of the hotel. For this reason, the report analyses and discusses facility management in the context of customer reviews of Toorak Lodge, City Stay, and Comfort Inn Wentworth Plaza Hotel. Literature Review Facilities management as mentioned by Ferri and Pala (2009, p.

29) is an enormous and growing market, and is not just developing size, but also in complexity. Enoma (2005, p. 423) posits that in hotels, facilities managers are the ears as well as eyes of hotels these days. Therefore, facility management must exist during the refurbishment or construction phase, even though this role can be shared by the contractors.


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