Customer response letter - Essay Example

1 February of the Address Dear of the Yes, unprofessional and rude attitude of the staff is certainly a critical issue that our company is facing these days. Late serving of orders and unwillingness to accept criticism upon mistakes are two such issues that we need to work out as soon as possible. We have heard it from some other customers too that they face indecent behavior when they come in contact with the waiters. Customers definitely feel very bad and dejected when they face such behavior of waiters in response of complaints.

I really apologize from the behalf of my company upon whatever you have experienced with our waiter service and assure you that we will take considerable steps very shortly to resolve this issue. Late serving, display of rude behavior, and not accepting the mistakes are some of the main issues related to the waiter staff that we definitely need to sort out in order to maintain our image as a leading bistro of San Diego. To improve the service of our waiter staff, we are moving towards a proper solution.

The solution is to fire all those waiters out of their jobs who show indecent behavior with the guests. We cannot tolerate such incidents anymore because to remain alive in this tough competition of bistros here in San Diego, we must improve our customer service at any cost. To help us in this, from now on you will simply need to fill a service experience form and put it in the box attached right next to your table. The form will help us know how pleased the guests are with the waiters. We will give warning to uncooperative waiters and if do not show improvement in their behaviors, they will be fired from their jobs and fresh and well-mannered candidates will be given the opportunity to work with us.

In the end, I would like to thank you for being a regular customer of our bistro. I apologize again for the objectionable experience and assure you that we will take immediate steps to resolve this issue. Our business is all about providing memorable and pleasant dining experience to our customers. We will definitely make sure that such incidents never occur again with any of our precious guests.Sincerely,SFSU ID#