Customer Service Essay Examples: Free Download | EssayIntl

Leading Customer Service Excellence
The paper "Leading Customer Service Excellence" is a great example of a Marketing Term Paper. Customer service excellence is considered one of the crucial ingredients of a marketing mix for products and services. It is defined as the overall activity undertaken to identify and satisfy customer needs. Therefore, high-quality customer service is needed to ensure customer loyalty. Today, customer service is increasingly becoming important not only because companies are striving to offer customer care, ...
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Effective Customer Service
The paper "Effective Customer Service" is a wonderful example of an assignment on management. -From my own experience, clarifying customer service needs accurately and using appropriate communication techniques involves applying interpersonal skills effectively to identify and clarify customer needs and expectations. It is important for the organization to develop appropriate client service procedures, products, and services as well as build rapport with their customers. It is crucial for the organization ...
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Customer Service Training
The paper "Customer Service Training" is a perfect example of a case study on business. I agree with the Fed’s decision that training is necessary since the hardware store is currently losing customers since it cannot implement competitive pricing. There is a need to train employees on customer service skills in order for the business to compete with personalized service and improve the revenues from the high volume items (Blanchard & Thacker, 2013). The employees need skills in communication, ...
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Develop customer service plan
Innovative Widgets Service Plan Innovative Widgets Service Plan Vision Innovative Widgets will be the best customer service delivery in a span of four years though the provision of responsive and timely service that upholds integrity, passion for service, and exceed customer expectations (Evenson, 2007, 36). Mission The main aim of Innovative Widgets is the delivery of quality, passionate, and provides unrivaled service experience for the customers (Woods and Zemke, 1999, p. 58). This will be ...
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Customer Service Development
The paper "Customer Service Development" is a great example of an essay on business. The history of Service Profit Chain spans back to the nineties when it was developed in the Harvard University students. The Service Profit Chain works on the principle that there is a financial relationship between customer loyalty, high service experiences and high-profit returns in any organization. With respect to the model, it, therefore, follows that every business or organization should thrive to create customer ...
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Monitor and improve customer service
Service Care College Key Performance Indicators a. call/enquiry/complaint handling time Cost per minute b. Following organizational procedures Number of complaints c. Identifying ... meet customer needs Number of sales generated or the number of issues resolved d. Assisting team members to improve customer service Feedback from team members e. assisting other internal customers of customer service team Average feedback from the employees f. customer retention The number of repeated ...
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Quality Customer Service
The paper "Quality Customer Service" is a great example of a marketing assignment. According to the products produced at the Colesworths organization, the customers need the best quality products from the goods sold. The customers who need personal fitness costumes need costumes that will be comfortable to them as well as the last longer. Therefore, the customers need the best quality products, made of the best material that will allow them to perform their exercises. Basing on Time, the customers ...
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Delivering Customer Service
The paper "Delivering Customer Service" is a wonderful example of a Marketing Business Plan. Starbuck Australia plans to implement a range of new products to its product line this product will be aimed at acknowledging and targeting the company’s younger customers that are under eighteen of the Australian population. The new product to be introduced by the company will offer more to its target population that is the children. The product is named Starbucks flavored. Starbuck's aim is to offer ...
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The Customer Service Perspective (SLP)
THE SERVICE PERSPECTIVE Prepared for: Dr. Paula Stechschutte Prepared by: Sherry Rudolph 28 May BUS499 Integrative Project Module 1 SLP Introduction The importance of service quality and organizational development cannot be undermined. It is important the organization determines organizational objectives related to service quality which help build the organization’s business and strengthen the customer base. Key performance indicators will then have to be in accordance with these objectives as well ...
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Business Customer Service of McDonalds
Class Unit Business customer service 1 McDonald's customers McDonald's is a fast food retail chain with a presence globally. The company operates in its outlets through franchises or its ownership offering a wide variety of menu. McDonalds targets different groups of customers based on their tastes and preferences. McDonalds does not depend on a single group of customers. The largest group visiting McDonalds is made up of young people aged between 18 to 25 years. It can be estimated ...
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The Customer Service Perspective SLP
Trident Stephen T. Baker BUS499 BSBA Integrative Project Service Perspective Dr. Darlene Pomponio Octawise service objectives and their relationship to the overall Mission and Vision a) Provision of diverse offerings: This is a major shift from the traditional ‘One Size Fits All’ model and realizing that substantial differences exist within the target market a business is operating in. Provision of diverse financial offerings by Octawise Inc. results in meeting the specific needs of diverse customers ...
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Customer Service at Okavango Delta
The paper "Customer Service at Okavango Delta" is a perfect example of a case study on marketing. The Okavango Delta is a tourist attraction site. I noted labyrinth of lagoons, hidden channels and lakes which covers an area of about 17,000 square kilometres and is the largest inland delta in the world. The Okavango Delta is found in the Republic of Botswana and sometimes referred to as a swamp by the people of Botswana. They also describe it as a Moving, puzzling, gentle, and attractive, starting ...
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The Role of Customer Service Apple Inc
The paper "The Role of Customer Service Apple Inc" is a great example of a case study on marketing. Customer satisfaction is crucial for any corporate to survive and achieve a sustainable competitive advantage in the long run. Customer satisfaction cannot be achieved without quality service delivery. In many cases, there is a gap between what the company promises in its advertising and what is actually delivered. The gap model provides an explanation of possible gaps in service delivery and strategies ...
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Relationship between Order Management and Customer Service
The paper “Relationship between Order Management and Customer Service” is a convincing example of the essay on marketing. Business organizations are developed by entrepreneurs and business proprietors with the single most objective of making profits. The organization production department can successfully come up with high quality and enhanced products at the right costs and the marketing department can sell the product, however, if logistics do not deliver it when and where promised, ...
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Customer Service: Black and Decker International
The paper "Customer Service: Black and Decker International" is a wonderful example of a case study on management. Change is constant and it is necessary for a business entity. This is the same to customer service; it keeps on changing in relation to the changing needs of their clientele. Changing business dynamics may be triggered by external pressures (such as new competition or technology, customer feedback, change in global markets and government legislation) and internal pressures (such as, ...
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Article Review on Customer Service
Article Summary: As consumers, we frequently encounter situations in which we have been given poor service by the vendor. When we con not control ouremotions, we burst with anger and resolve to find a new vendor for getting the service in the future. In order to identify the exact causes of the agitation of consumers, authors of the article conducted a small research in which they collected the information from 1500 consumers. The consumers generally came up with three causes of agitation with the ...
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Customer Service Product Analysis of Southwest Airlines
The paper "Customer Service Product Analysis of Southwest Airlines" is an outstanding example of a case study on marketing. Southwest has always been known for two main things namely; it has a humorous corporate culture and has consistency in profitability for more than three decades. The customer service delivery strategy of the airline is unique on its own, but it is particularly critical to understand what the role of the airline’s managers has been in shaping this strategy in order ...
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Carlton Hotel - Positioning Strategies, and Customer Service
The paper “Carlton Hotel - Positioning Strategies, and Customer Service” is a thoughtful example of a case study on marketing. Every organization is seeking new ways to continuously acquire, retain as well as increase business. This is due to the rising cost of losing customers. Organizations that provide services such as hotels require putting in place strategies for competitive marketing in order to focus on improving their competitiveness and thus retain and increase customers. ...
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Customer Service in the Citibank Australia Bank
The paper "Customer Service in the Citibank Australia Bank" is an excellent example of a research proposal on marketing. Citibank Australia was established in 1985 as one of the first overseas financial institutions to be issued with a banking license in the country. It is also one of the leading foreign banks in Australia. The banks’ head office is based in Sydney and presently comprises of main centers in Perth, Booragoon, Melbourne, and Brisbane. Besides, the company has approximately 1,200 ...
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Virgin Airways Corporation - Customer Service Failure Recovery
The paper “Virgin Airways Corporation - Customer Service Failure Recovery” is an intriguing version of a case study on marketing. I am writing on behalf of Virgin Airways Corporation to apologize for the frustration and inconvenience that you experienced with our services during your flight from Mumbai to Heathrow on 7th December 2008. We are very sorry that the in-flight meals that we offered to you during the trip did not meet your taste. The meals that we served you with are ...
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