The paper “ Crisis Communication and Decision Making ” is a thrilling example of a case study on management. The occurrence of crises and emergence is with no definite or predictable pattern or time. However, relevant public organizations do have the power and resources to prevent them from happening or reduce their effects by designing and implementing mitigation strategies. Emergencies deprive humans of awareness. The subject crisis relates to the phone-hacking scandal at News Corporation. The newspaper department of this company faced allegations of illegally accessing voicemails of their customers, this is an operational crisis.
A critical review of the situational crisis communication theory reveals the importance of strategic management as a response to crises and emergencies. Methodologically, a qualitatively detailed study verifies the reliability of the theory. The result of this strengthens the intent of the research report which is to benefit learners, researchers, or even practitioners with handy information to enhance their theoretical knowledge of crisis communication and decision making. Crisis response mechanisms, strategic management, mitigation measures, situational awareness, and communication strategies are necessities that are evidence of the inevitability of unplanned occurrences like emergencies and crises.
Given the reputation of the News Corporation and the implications of the subject crisis, the situation had to be treated with much seriousness since the end conclusion of the scandal would affect the company depending on how it is handled. Addressing a crisis is a procedural process that involves situational analysis, decision making, and the implementation of a crisis management strategy to augment the process. The report document is in three basic segments; an introductory segment to develop a basis or theory for the discussion, a detailed report that supports and informs the topic of choice from a philosophical perspective, and a third segment that draws conclusions and suggests recommendations deemed necessary.
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