AN ANALYSIS OF ORGANISATIONAL BEHAVIOUR ISSUES AT THE DEPARTMENT OF CIVIL PROTECTION OF THE CIVIL DEFENSE OF ABU DHABI1.Outline of the Case StudyThe Department of Civil Protection of Abu Dhabi is a governmental agency which aims to make Abu Dhabi a safe place with professional civil defence service that helps protect lives and properties. It is its mission to work hard to spread awareness for public work and volunteer service to the public to help act wisely in case of crisis. 2.An Analysis of the Role of Individuals and Teams within Organisation2.1Individuals within OrganisationLearning TheoryWills, M.
(2006) contends that one is said to have learnt when it has increased its options for applying, to a specific set of circumstances, new or different behavior which a person believes will be to its benefit. The behavioural perspective of learning focuses on behavior and the influence of the external environment in shaping the individual’s behavior. Cognitive perspective on the other hand views learning as an active mental process of acquiring, remembering, and using knowledge. Both reinforcement and punishment have indirect effects of learning; it influence the extent to which an individual exhibits a behavior that has been learned (Ormrod, J.E. , 1999). PersonalityPersonality is what makes us who we are.
Most often managers predict job performance through cognitive ability, but intelligence, leadership, attendance, and cooperation also play a major role for a person’s job suitability. Personality rather intelligence predicts these qualities. Because personality cannot be measured directly, we must infer it from behavior and from self reports of the attitudes that guide outward behavior, whether or not behavior is classified as abnormal depends to some extent on our cultural norms and on dynamic perceptions of what is normal (Carlson, N.R. , Martin, G.N. , and Buskist, W., 2004). CommunicationTo have an effective communication one must actively listen to what the other has been saying, ask questions if there’s something confusing or have missed a detail, express some constructive feedback, and chat a little this eases the tension when disagreements occur (Pyatt, E.J. , 2007). No matter how good the communication system in an organisation is, barriers can do and often occur; this may be caused by the following: (1) physical barriers, (2) system design, (3) attitudinal barriers, (4) psychological factors, (5) different languages, (6) individual linguistic ability, and (7) physiological barrier.
(http: //www. rsc-ne-scotland. ac. uk) PerceptionMore often as human beings we automatically make observations on others throughout the day whether these observations are good or bad and when we share our observations to a co-worker this gives the chance to spread gossip in the workplace. This creates animosity among workers, thus, opinions and perceptions of people are not always right and they do not belong in the workplace. MotivationEmployees work because they want to achieve something meaningful to themselves.
The task of management is to help employees achieve their objectives through the attainment of organisational goals (Dorgan III, W.J. , 1993). Maslow has set up a hierarchy of levels of basic needs (Simons, J.A. , Irwin, D.B. , & Drinnien, B.A. ): (1) physiological needs, (2) safety needs, (3) needs of love, affection, and belongingness (4) needs for esteem, and (5) needs for self-actualization.