The paper "Knowledge Management System" is a great example of a Management Case Study. This report contains a design system for a Knowledge Management System (KMS) for Telstra. The previous report evaluated a number of issues that were causing problems in the operation of the company. The issues were attributed to the incomprehensible Knowledge Management System which was presenting serious potential risks. For example, the departure of skilled and knowledgeable workers resulted in engagement in non regulated business. After briefly reviewing these issues, this report presents, in Section 2, a range of KMS components across the socio-technical spectrum, which could be implemented to address the specific issues.
How these components work together and with the current operations is addressed in Section 3-KMS Architecture. The report aims at showing how the identified knowledge in the previous work can be systematized. The new design will enable Telstra to integrate its operations to meet high-quality service delivery. The reports conclude with some recommendations and notes on why this work can be considered as high quality. 1.1 Key Issues from Knowledge Needs Analysis The case study concerns a particular problem situation, however, knowledge management is not about fixing failures but about having knowledge processes in place to ensure that business-as-usual is performed in a knowledgeable manner and innovation is encouraged.
The case study involves the study of the Telstra reckless way of carrying its tasks. The company was responsible for part of the national roll-out of the broadband network in Australia. In the embracement of modern technologies that guarantee faster and efficient connections, the company was laying underground fiber-optic cables around the country owing to the many benefits associated with the fiber optic technology in communications.
The main issues covered in the case are the irresponsible disposal of optic fibers into the environment as well as inappropriate digging up of telecommunications pits. The threatening issue that prompts media and the government officials to complain about is the exposure of the public to the inherent dangers of asbestos material. The dangers of asbestos include health effects such as cancer, asbestosis, and mesothelioma (Grace and Butler, 2005). The happening of these issues is attributed to the lack of a well-established knowledge management system.
Telstra had retrenched highly skilled workers aiming to reduce its operating costs. The company turned to the services of inexperienced temporary workers who could not even communicate comprehensively. In the case study, Mr. O’ Farrell indicates that Telstra contractors who had been working on the pit had “ no idea” what they were doing. He realized that some of the workers cannot speak English. For instance, he watched the owner of the company communicate with employees from meters away with hand signals, telling them to break up the pits with their hands and putting it into bags. 2.0 Knowledge System Design: A Scenario Approach The KM model is based on the principle that efficient and relevant knowledge management must be aligned with the overall organizational strategy.
The Australian Standard AS5037 contains numerous models of KMS. This section presents those components considered to address the situation analyzed in the previous report. The relationship with existing processes is established while discussing these components in chapter 3.
Grace, A., & Butler, T. (2005). Beyond knowledge management: Introducing learning management systems. Hershey, PA: Idea Group Pub.
Maier, R. (2007). Knowledge management systems: Information and communication technologies for knowledge management. Berlin: Springer.
Maier, Ronald. (2010). Knowledge Management Systems. Gardners Books.
Rubenstein, A. H., & Geisler, E. (2003). Installing and managing workable knowledge management systems. Westport, Conn: Praeger.
Zeleny, M. (2005). Human systems management: Integrating knowledge, management and systems. Hackensack, NJ: World Scientific Pub.