Essays on Knowledge Management System Design - Telstra Company Case Study

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The paper "Knowledge Management System Design - Telstra Company " is a great example of a management case study.   In the previous report, some very key issues were discovered in relation to the company’ s operations in laying down fibre optic cables. However, the laying of fibre optic cables by the company had to come to a standstill due to the presence of asbestos in some of the laying pits. Asbestos could be harmful to one’ s health if not properly handled. Therefore, it was necessary for the company to ensure that the individuals working on these pits had the knowledge of working with asbestos.

This was further complicated by the fact that the contractors tasked with dealing with the laying of fibre optic cables lacked the knowledge and skills in handling asbestos fibres, which are quite harmful to the public who lack protective gears. This could be attributed to the fact that the knowledge part of the company was missing after the exit of permanent technical staff. The technical staff was the one tasked with dealing with matters such as laying of fibre optic cables and also possessed the knowledge of dealing asbestos fibres (Taylor, 2013) Therefore, in trying to provide a remedy for this situation this paper provides a knowledge management system design.

Knowledge management system brings together all the knowledge that a company possess and with the help of such knowledge guide the company in its operations. Knowledge may be obtained from individuals working in the company or some of the processes being undertaken by the company in how they conduct their operations. Therefore, with the help of a knowledge management system, it becomes easier to integrate all this knowledge and focus it on the company’ s operations.

This, in turn, improves the operations of the company and makes it easier for the company to handle issues that might arise in relation to its operations (Akhavan et al 2006, p. 100). Knowledge management systems try to increase staff retention which in this case is attained by putting emphasis on knowledge and experience. In doing so, employees with knowledge and experience do not have to worry about being laid off as witnessed with Telstra company.

Additionally, the knowledge management system ensures that productivity is enhanced through the application of knowledge in completing the various undertakings. Therefore, this makes it easier for companies to fulfill their operations without foregoing too many expenses. Knowledge management Key issues from knowledge need analysis The case study mainly touches on issues relating to the exposure of asbestos fibres by the public and those working on the line pits. Asbestos has been used for decades before the arrival of fibre optic cables in transmitting the information. However, due to the asbestos cables being buried for so long they start wearing out and realizing asbestos fibres.

These fibres pose great health challenges to the people surrounding them as they are hazardous. The other key issue that this report seeks to remedy is the lack of knowledge in dealing with asbestos cables and asbestos fibres on the part of the contractors. The Telstra permanent staff were laid off, and they were the only people who had an understanding of how to deal with asbestos fibres. This is because most of them were tasked with the laying of asbestos cables before the rise of fibre optic cables.

Therefore, they are the ones who should have been tasked with the replacement of asbestos cables and laying of fibre optic cables. This is in contrast to the contractors deployed to work on the line pits as they have no skills or knowledge in with asbestos cables or fibres. This, in turn, exposes them and the public to asbestos fibres, which is quite harmful to their health (Taylor 2013).

References

Akhavan, P, Jafari, M, & Mohammad, F 2006, Critical Success Factors of Knowledge Management Systems: a Multi-Case Analysis, European Business Review Journal, Vol. 18, No. 2, pp. 97-113.

Bergeron, B 2003, Essentials of Knowledge Management, John Wiley & Sons, Hoboken, NJ.

Collins, HM 2001, “Tacit Knowledge, Trust and the Q Sapphire”, Social Studies of Science, Vol.31, No. 1: 71-85.

Davenport, TH & Prusak, L 2000, Working Knowledge: How organizations manage what they know. Harvard Business School Press, New York.

Durant-Law, G, 2010, The Essential Components of a Knowledge Management System | Knowledge Matters. Available at: http://www.durantlaw.info/essential-components-of--knowledge-management-system

Hahn, J & Wang, T 2009, Knowledge management systems and organizational knowledge processing challenges: A field experiment , Decision Support Systems, vol. 47, no. 4, pp. 332-342.

Linger, H, Hasan, H & Burstein, F, 2007, Integrating doing and thinking in a work context: an Australian knowledge management perspective, Scandinavian Journal of Information Systems, vol. 19, no. 1, pp. 59-86.

Taylor, P 2013, Federal workplace safety agency Comcare inspects 80 sites south of Perth, The Australia, 31 May, viewed 25 July 2013, http://www.theaustralian.com.au/business/in-depth/federal-workplace-safety-agency-comcare-inspects-80-sites-south-of-perth/story-e6frgaif-1226654085614

Tiwana, A 2000, The Knowledge Management Toolkit: Practical Techniques for Building Knowledge Management System, Prentice Hall PTR, Upper Saddle River, NJ.

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