Essays on Knowledge Management System for Maroochy Water Services Case Study

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The paper "Knowledge Management System for Maroochy Water Services" is a wonderful example of a case study on management. The aim of this report is to design Knowledge Management System for Maroochy Water Services. The previous assignment acknowledged needs analysis in which it resulted in the identification of numerous challenges that the organization operated since the problems were associated with lack of enough knowledge or also presented challenges to stakeholders involved such as environmentalists. After analyzing these challenges and issues, this report addresses requirements of assignment two, wherein numerous Knowledge Management Systems components from numerous operational backgrounds such as socio, which are aimed at addressing the challenges and issues.

The report further approaches KMS Architecture and identifying how these different components come together to mitigate the current operational challenges. The report then concludes through the presentation of some recommendations and classifies the current report as of high quality. Important Issues from Knowledge Needs AnalysisThe Maroochy Water Services case study identifies numerous problems and challenges that are faced by numerous players including the contractor – Hunter Watertech. The aim of knowledge management is not to control the failures witnessed but it is aimed at formulating and implementing a plan, which encourages continuous knowledge accumulation and encouraging innovation (Abrams and Weiss, 2008). The Maroochy Water Services case study addresses breaches in the information technology system (see Abrams and Weiss, 2008).

The key issues (faults) identified include: Pumps turned off unexpectedly or the pumps running continuallyUnexplained alarms at the pump stationsSettings configuration modification for the software at the pump stationIncrease in the number of radio traffic resulting in communication failuresNo alarms at others times when the pumps are turned off or locked-upNo alarm monitoring because of computer communication lockupsKnowledge System Design – ComponentsTaiwan (2000) presents ten steps that are further grouped into four phases, which are commonly referred to as the Knowledge Management Assessment Kit.

This segment presents the components of Taiwan's (2000) steps in analyzing the current problem with the aim of addressing the issues identified in the previous assignment. The components are discussed relative to the Maroochy Water Services case study.

References

Abrams, M., and Weiss, J., 2008, Malicious Control System Cyber Security Attack Case Study–Maroochy Water Services, Australia

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Sajeva, S., and Jucevisius, R., 2010. Determination of Essential Knowledge Management System Components and their Parameters. Kaunas University of Technology. Available at http://info.smf.ktu.lt/Edukin/zurnalas/archive/pdf/2010%201%20%2867%29/8%20Sajeva_Jucevicius.pdf

Sutch, M. 1999. Perceptions regarding knowledge management: An exploration of characteristics and components of knowledge management with application in the pharmaceutical industry. Degree of Master of Arts in Corporate and Public Communications Seton Hall University. Available at http://domapp01.shu.edu/depts/uc/apps/libraryrepository.nsf/resourceid/BCD3F0423759B27485256E2300524503/$File/Sutch-Michael-D.pdf?Open

Tiwana, A., 1999. Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System. London: Pearson Education.

Tiwana, A., and Ramesh, B. 2001. A design knowledge management system to support collaborative information product evolution. Decision Support Systems, vol. 31, pp. 241-262. Available at http://mis.postech.ac.kr/class/MEIE580_DSS/paper/A%20design%20knowledge%20management%20system%20to%20support%20collaborative%20information%20product%20evolution.pdf

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