The paper "Determinants of Knowledge Management Systems Success in Omani Organizations" is an outstanding example of a management case study. Knowledge management systems (KMS) are often considered as different information systems whose development is aimed at boosting the effectiveness of the knowledge management of an organization. The success of any KMS is dependent on several factors which include the individuals that are to use the systems, the prevailing environmental conditions that are largely defined by existing structures that can either support the systems or derail the efficiency of the system. The main objective of this paper is to determine the success of knowledge management systems in Omani organizations. Can factors that influence the success of KMS in Omani Organizations differ from those which influence KM success? All the factors that influence the success of KMs in Omani organizations and the general factors that influence the success of KM from a general perspective are similar except for the factor of reward policy.
There are general factors such as training of individuals on how to engage in the process of sharing and managing knowledge within the organization.
Through such training, it is possible for individuals in any society to engage in effective manipulation and codification of knowledge in ways that promote growth and expansion of the organization. Matching users’ needs is also a factor that is considered to be essential in the success of KMS in Omani organizations and in other organizations in different societies. This is because through the matching of user’ needs the systems will be used in ways that satisfy the desires of every member of the organization irrespective of their cultural backgrounds or country of origin.
In most circumstances, it is considered important to deliberate n different social and cultural factors before allocating a resource or a system to different individuals within an organization. However, in the operationalization of KMS, it is relatively unnecessary to consider such factors since KMS are often need specific and are only applicable to individuals who consider them essential for the realization of organizational goals. It is important to note that prior to the deployment of organizational KMS in any society, there is always need to examine factors that affect the process of knowledge sharing to ensure proper creation of explicit knowledge that can be stored in organizational memory. Reward policy from a general perspective ids considered essential in the success of KMS in most organizations this is because it acts as a motivating factor especially in the process of knowledge sharing considering that the success of KMS project is largely founded on the understanding and participation of employees in ways that will ensure that their knowledge is codified into the system for other employees to use. In Omani organizations just like in most Arab countries, Knowledge is considered as a personal and private matter and introduction of a reward policy will be considered as a strategy aimed at bribing employees into giving away that which they consider private. In order to validate the Study hypotheses, a sample of the Omani organizations was selected.
How would the effect on the Study results be if another approach to selecting the sample was employed or the sample size was increased or reduced?