The paper 'Why Globalization Caused a Demand ' is a wonderful example of a Management Assignment. Globalization is an international integration process that originates from the interchange of culture, ideas, views, products, and services. According to Hopkins (2003), globalization has far-reaching effects on economics, business, and natural and socio-cultural resources. On the other hand, business process management (BPM) is a systematic and structured approach used by firms and organizations to improve analysis and control their processes. BPM can be looked at in terms of its organization, processes, management, products, customers, and employees.
A good linkage that can be made of the two terms is the exchange of products and services in the international market standards which require a change in strategy to produce goods that can match international standards. For a successful globalization process, there needs to create a sustainable performance environment hence a demand for BPM (Hopkins, 2003). BPM being a process that is concerned with a culture of high performance at the management level is crucial in globalization. High performance will steer the international business to higher levels hence speedy linkages. Globalization involves the exchange of ideas and views among different cultures.
BPM allows for consultancy so as to support the manager in overseeing and analyzing various activities. External consultants can also be important in resolving business barriers. These consultants can be experts with vast knowledge in business fields. Globalization as an international move needs to involve the use of information technology and automation. Automation would result in more products and services available to different parts of the world at a desirable time. IT would also allow links to be created in different parts of the world. QUESTION TWO How BPM increase customer satisfaction Business process management (BPM) is a systematic and structured approach used by firms and organizations to improve analysis and control their processes.
In this regard, the relationship between BPM and various technology and management tools such as strategic management, total quality management, benchmarking, performance management, information technology management, and continuous improvement outlines how essential BPM is in customer satisfaction. Beginning with benchmarking, it is essential in identifying the highest standards of services, products, and processes and finally attaining the best practices by improving the products and services to the expected standards.
Benchmarking allows a move away from the tradition as a result of inserting new changes to the changing environment. Functional and generic benchmarking is particularly vital in improving the processes and technology hence pivotal in customer satisfaction (Harrington, 2006). In addition, continuous improvement (CI) has a strong link with BPM in terms of customer satisfaction. As a process concerned with total quality, CI assures customers of quality by creating a culture that integrates quality in product delivery. CI involves the use of all staff at all levels of an organization which sets explicit objectives thus quality products and services as the output results. Continuous improvement is key to identifying the customer’ s orientation.
This is satisfactory since the products and services due to this survey are tailored to meet the demands of both the external and internal customers. Moreover, to improve both the processes and products, a process orientation is employed to ensure that there is specialization in various activities of the organization (Smith et al. , 2002). Conversely, to ensure there is a long term quality improvement, teamwork, and a total overhaul in culture are employed.
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Harrington, J. (2006), Business Process Improvement. The Breakthrough Strategy for Total
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Hopkins, A. (2003), Globalization in World History. New York City, NY: Norton.
Smith, H. and Fingar, P. (2002), Business Process Management – The Third Wave.