The paper “ Doing Knowledge Management by Firestone & McElroy” is a motivating version of the article on management. Knowledge management is a trending issue among most organizations. Knowledge Management (KM) can be defined as the process of obtaining, developing, sharing and effectively using organizational knowledge. It is being practiced formally and informally. Different employees have different levels of knowledge that they may have accumulated due to either their specialized education level or their working experience. This knowledge is usually passed to the rest of the employees. The internet has a large amount of information about various careers.
This knowledge can easily be obtained and utilized to better the organization. However, the information needs to be converted into knowledge. This article gives a brief summary of the article ‘ Doing Knowledge Management’ written by Firestone & McElroy, (2005). BodyFirestone & McElroy, (2005), have emphasized the need for knowledge management in their article. The primary reason for the authors emphasizing on KM it's because it enhances knowledge processing in an organization. It is because the employees and the organization need to be guided on how to transform the information they have obtained into knowledge.
This aims at getting better quality solutions to improve the worker effectiveness and the bottom line. The article gave KM as a tool to better the organization, the employees and also to solve problems that arise due to inadequate information. In places like health centers, lack of information might lead to the deaths of patients. For example, a doctor needs a patient’ s medical history before prescribing drugs to avoid cases of allergy. Figure 1: Showing Knowledge Management 3 tier framework Firestone & McElroy, (2005), in their article “ Doing Knowledge Management” , have given the 3 tier framework to show how knowledge management is implemented in an organization and its outcome as shown in figure 1 above.
The three-tier framework is divided into three parts. The first section is the knowledge management environment; the second section is the knowledge processing environment, and the third section is a business processing environment. The business processing environment is the most crucial since it’ s the final stage, and its implementation contributes profoundly to the final results. The business processing environment is divided into two.
It includes business processing and business outcomes. The business processing includes the following parts: Business strategies Organizational models Business processes Product strategies Marketing strategies HR Strategies Management handles business processing. Activities that are carried out in the business processing stages leads to business outcomes. Business outcomes include profitability, market shares, growth, ethics, and sustainability. Businesses should have a strategy that helps them to manage knowledge and use it to benefit the organization (Alavi, and Leidner, 2001). Proper knowledge management ensures productivity in the organization and employee improvement. There are two methods that can be used to implement knowledge into the organization.
They include; use of electronic devices or through word of mouth. The method to use is mostly determined by the resources the organization has and also the source of knowledge. In some organizations, they prefer to invest in electronics such as computers and internet connectivity where the employees can access the information they require for their work. However, this method is very expensive to install and maintain. It is because the equipment is expensive to purchase. The machines also require some monthly funding to keep them running such as funds for internet connectivity.
The employees may also require some training to be able to extract most of the resources from the electronics. The other method that they can use is to have some of the experienced employees teach the rest of the employees. This is a traditional method of managing knowledge and also the most popular method. It is popular because the experienced employees will be able to pass only the most relevant information and it's also a fast way to improve the skills of the employees.