Essays on EFQM Essay

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Introduction TECOM Investments is a service-based organization, in the United Arab Emirates. The Dubai based organization is a subsidiary of Dubai Holding, an international company that deals with several services. Dubai Holding is a multi-sector investment organization that deals with concerns itself with life-improving industries dedicated to knowledge acquisition and management as well as enhancement. TECOM investment is concerned with diverse sectors of the economy such as Clean Technology, Information Communication Technology, Life Sciences Education, Media and knowledge management. TECOM has gained global recognition as a leader in the knowledge industry having successfully managed globally recognised institutions such as Enpark, International Media Production Zone, Dubai Internet City, Dubai Studio City, Dubai International Academic City, Dubai Knowledge Village, DuBiotech, eHosting DataFort, Dubai Outsource Zone and Dubai Media City.

The company is a creator of vibrant knowledge industry clusters, with the vision of Investing, Creating and Realizing the future of Dubai. TECOM investments values and promotes different ideals such as Environmental & Social Responsibility, Excellence, People, Commitment to Customers, Accountability and Ethics and Integrity. The investment whose mission is to positively shape the future of Dubai by integrating ecological, social and economic consideration through consistent competitive focus on business excellence, innovation, leadership development and global outreach.

In order to achieve the desired organizational objectives, TECOM investments has implemented several quality management systems. The company, which values ‘Excellence’, has an all-inclusive culture of quality and excellence. The culture is exhibited in every level of the organizational structure. To achieve quality success, the organization has implemented diverse strategies. This has worn the organization several international quality and environmental certifications as well as a number of awards.

The organization received the ISO 9001 certification in October 2005, and the company has maintained the certification. In the year 2007, the organization received OHSAS18001:2007 certification and ISO 14001:2004 certification. The parent company, Dubai Holdings has severally rewarded the organization through Dubai Holding Excellence Award (DHEA) launched in 2006, as well as being a nominee in the Dubai Government Excellence Programme (DGEP). The participation of TECOM Investments in EFQM excellence awards is through Dubai Holding Excellence Award. The Dubai Holding Excellence Awards is based on the EFQM criteria for Performance Excellence.

TECOM investment has won a number of awards including Dubai Human Development Award in the Service Category in the year 2007. In the same year, the company won Best Entity Award, Best Policy & Strategy Award, Best HSE (Safety Office Environment) Award. The company won the Best Colleagues Satisfaction Award, Best HSE (Health, Safety & Environment) Award, Best Entity Award and the Best Customer Satisfaction Award in the year 2006. In the year 2008, the company was awarded the Emirates Energy Award. The company again won the awards in the year 2009 and 2010.

 The success of the TECOM Investments has won the company several positive relationships attested by local and international joint venture interests such as Emirates International Telecommunications Limited, SmartCity, Empower, Axiom and Interoute. Organizations worldwide have implemented different excellence models in an effort to focuses on what an organisation does, or could do, to offer an excellent products or services to their stakeholders, customers, staff and service users. The European Foundation for Quality Management (EFQM) Excellence Model is a framework for evaluating the strengths and areas for improvement of an organisation through Self-assessment while considering all the organization's activities (EFQM, 2003).

EFQM is a membership network spanning several countries and sectors, regardless of the nature, structure, size and maturity of the organization.

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