The paper “ Employee Voice and Organizational Development” is a meaningful example of literature review on human resources. Employee voice is “ the ability to have input into the nature of an employee’ s work-life” . There are different definitions of employee voice. According to Association (IPA) Bulletin and Armstrong as cited in Dundon, Wilkinson, Marchington, and Ackers (n. d., p. 4), voice means collective bargaining. Hirschman’ s concept of voice also produces another definition. Voice was first used as a way of communicating an organized decline; a way of communicating collectively as one organization.
Since then, this term has been used in different applications. Under employee voice, its application means that employee voice is the collective way of communicating to employers (Dundon, Wilkinson, Marchington and Ackers, n.d. , p. 4). McCabe and Lewin (1992) as cited in Dundon, Wilkinson, Marchington, and Ackers, also have a different concept about voice. They define voice as consisting of two fundamentals. The first is the ability of employees to express grievances or complaints to management in a work context, and the second is employee participation in the organization’ s decision-making process (n. d., p.5). Considering employee voice as the ability to have input into one’ s working life, there are several different ways of input.
These have been developed over time and influenced by different changes in the world. According to Budd, Gollan, and Wilkinson (2010), a decrease in trade unions has led to the development of new employee voice approaches. There are three forms of employee voice channels. These are; direct communication, representative participation, and upward problem-solving participation. Direct communication and upward-problem solving participation involve individuals and in most cases, face to face interactions between the staff and their first-line managers of supervisors.
Some prefer informal ways of participation such as verbal or oral communications, while others prefer formal participation which involves written communication or formal procedures to the targeted parties (Budd, Gollan & Wilkinson, 2010, p. 305).
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Law And Public Policy Into Focus, Stanford University Press.
Bennett, T., 2010, Employee Voice Initiatives In The Public Sector: Views From The
Workplace, International Journal of Public Sector Management, 23 (5), pp. 444-455.
Budd, W., Gollan, P. J. and Wilkinson, A., 2010, New Approaches To Employee Voice And
Participation In Organizations, Human Relations, 63(3), pp. 303–310.
CIPD, 2001, Management Choice And Employee Voice, CIPD Publishing.
Danford, A., Richardson, M., Stewart, P., Tailby, S. Upchurch, M., 2005, Workplace
Partnership and Employee Voice in the UK: Comparative Case Studies of Union Strategy and Worker Experience, Economic and Industrial Democracy, 26 (4), pp. 593–620.
Douglas, M. M. and David, L., 1992, Employee Voice: A Human Resource Management
Perspective, California Management Review, 34 (3), pp. 112-123.
Dundon, T., Wilkinson, A., Marchington, M. and Ackers, P., 2005, The Management Of
Voice In Non-Union Organisations: Managers’ Perspectives, Employee Relations, 27 (3), pp. 307-319.
Dundon, T., Wilkinson, A., Marchington, M. and Ackers, P., n.d., The Meaning and Purpose
of Employee Voice, IJHRM Voice, pp. 1-30. Retrieved from:
Haynes, P., 2005, Filling the Vacuum? Non-union Employee Voice in the Auckland Hotel
Industry, Employee Relations, 27 (3), pp. 259-271.
Kim, J., MacDuffie, J. P. and Pil, F. K., 2010, Employee Voice And Organizational
Performance: Team Versus Representative Influence, Human Relations, 63(3), pp. 371–394.
Kulkarni, S. P., 2010, Sustaining The Equality Of Employee Voice: A Dynamic Capability,
International Journal of Organizational Analysis, 18 (4), pp. 442-465.
Mohan, M. L., 1993, Organizational Communication And Cultural Vision: Approaches For
Analysis, New York: SUNY Press.
Peccei, R., Bewley, H., Gospel, H. and Willman, P., 2010, Antecedents And Outcomes Of
Information Disclosure To Employees In The UK, 1990 --2004: The Role Of Employee Voice, Human Relations, 63(3), pp. 419–438.
Wood, S.J and Fenton-O’Creevy, M. P., 2005, Direct Involvement, Representation and
Employee Voice in UK Multinationals in Europe, European Journal of Industrial Relations, 11 (1) pp 27–50.