The paper “ The Aga Khan University Hospital - Materials Management Division” is a worthy example of the case study on management. According to Chase Jacobs (2001) Operations management (OM) is defined as the devising, operation, and improvement of processes that create and deliver the firm’ s primary products and services. Operations management can also be termed as the process of transforming inputs into outputs through the use of resources (physical, financial, human, knowledge, methods, and technology e. t.c) to meet the customers’ desires/needs while meeting the overall organizational objectives. This essay will focus on operations at Aga Khan University Hospital, Nairobi (AKUH, N).
This is a private, non-profit making hospital that offers both secondary and tertiary level medical services. It was established in 1958. Currently, this facility has a bed capacity of 254 and with the current population growth rate in Kenya; the need for expansion is inevitable. The Aga Khan Hospital was upgraded to a tertiary level teaching hospital to increase its capacity to respond to the health care demands of the East African community. It was the pioneer hospital in the provision of ambulatory care and quality inpatient services.
In the 21st century, management of operations is very critical for any institution that means well for its customers and for the achievement of the overall organizational goals. It is for this reason that the writer intends to analyze operations management concepts and theories as applied in this facility and evaluate the extent to which they have contributed to value addition. Operations management may include but not limited to the following functions; forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees, facility location decisions, supply chain management, project management, product/service design, project management, e.t. c.
Of critical importance for this study will be capacity management (both fixed and flexible capacity), inventory management, quality, waste and lean management, supply chain management, risk management, and global issues that influence the operational performance of this hospital.
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